RI2916 PandP BBC Complaints - NOV21
Serial
S1a. Which of the following are you?
S1b. Is your current gender the same as that assigned at birth?
S2a. How old are you?
S2a. How old are you?: - Prefer not to say
S2b. Which of the following age bands describes your age?
S3. Social Grade
S5a. Please can you tell us which of the following BBC TV regions you currently live in?
S5B. And which of these best describes where you live?
S5B. And which of these best describes where you live?: - Prefer not to say
Urbanity - Urban
Urbanity - Rural (inc Remote)
Urbanity - Remote Rural
S6. Which of the following best describes your ethnicity?
S7. Typically, how many hours do you spend on the internet per week? This includes email, social media, online shopping, online gaming, browsing/searching or using apps, or watching TV programmes, films and videos, or listening to music and radio programm
A1. How often do you share your opinion, views or feedback with companies or organisations?
A2. Have you had a reason to complain about any of the following companies or organisations in the past year.........BBC
A2. Have you had a reason to complain about any of the following companies or organisations in the past year.........ITV
A2. Have you had a reason to complain about any of the following companies or organisations in the past year.........Channel 4
A2. Have you had a reason to complain about any of the following companies or organisations in the past year.........Channel 5
A2. Have you had a reason to complain about any of the following companies or organisations in the past year.........Sky
A2. Have you had a reason to complain about any of the following companies or organisations in the past year.........Virgin Media (TV)
A2. Have you had a reason to complain about any of the following companies or organisations in the past year.........Netflix
A2. Have you had a reason to complain about any of the following companies or organisations in the past year.........Your main bank account provider
A2. Have you had a reason to complain about any of the following companies or organisations in the past year.........Your local council
A2. Have you had a reason to complain about any of the following companies or organisations in the past year.........Your phone or broadband provider
A2. Have you had a reason to complain about any of the following companies or organisations in the past year.........Airlines
A2. Have you had a reason to complain about any of the following companies or organisations in the past year.........Energy companies
A2. Have you had a reason to complain about any of the following companies or organisations in the past year.........Travel companies/hotels
A2. Have you had a reason to complain about any of the following companies or organisations in the past year.........A local shop or supermarket
A2. Have you had a reason to complain about any of the following companies or organisations in the past year.........An online shop or retailer
A2. Have you had a reason to complain about any of the following companies or organisations in the past year.........A social media website (e.g. Facebook)
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to BBC? - Complained directly to them (for example, via phone, email, social media,
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to BBC? - Complained to another organisation (e.g. a regulator or ombudsman)
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to BBC? - Complained about them to my friends/followers on social media
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to BBC? - Complained to friends or family
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to BBC? - Complained to someone else (please specify)
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to BBC? - I didn't complain to anyone
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to BBC? - I can't remember
A4. When you last complained to BBC, how was the overall experience?
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to ITV? - Complained directly to them (for example, via phone, email, social media,
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to ITV? - Complained to another organisation (e.g. a regulator or ombudsman)
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to ITV? - Complained about them to my friends/followers on social media
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to ITV? - Complained to friends or family
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to ITV? - Complained to someone else (please specify)
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to ITV? - I didn't complain to anyone
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to ITV? - I can't remember
A4. When you last complained to ITV, how was the overall experience?
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Channel 4? - Complained directly to them (for example, via phone, email, social m
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Channel 4? - Complained to another organisation (e.g. a regulator or ombudsman)
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Channel 4? - Complained about them to my friends/followers on social media
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Channel 4? - Complained to friends or family
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Channel 4? - Complained to someone else (please specify)
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Channel 4? - I didn't complain to anyone
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Channel 4? - I can't remember
A4. When you last complained to Channel 4, how was the overall experience?
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Channel 5? - Complained directly to them (for example, via phone, email, social m
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Channel 5? - Complained to another organisation (e.g. a regulator or ombudsman)
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Channel 5? - Complained about them to my friends/followers on social media
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Channel 5? - Complained to friends or family
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Channel 5? - Complained to someone else (please specify)
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Channel 5? - I didn't complain to anyone
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Channel 5? - I can't remember
A4. When you last complained to Channel 5, how was the overall experience?
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Sky? - Complained directly to them (for example, via phone, email, social media,
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Sky? - Complained to another organisation (e.g. a regulator or ombudsman)
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Sky? - Complained about them to my friends/followers on social media
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Sky? - Complained to friends or family
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Sky? - Complained to someone else (please specify)
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Sky? - I didn't complain to anyone
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Sky? - I can't remember
A4. When you last complained to Sky, how was the overall experience?
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Virgin Media (TV)? - Complained directly to them (for example, via phone, email,
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Virgin Media (TV)? - Complained to another organisation (e.g. a regulator or ombu
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Virgin Media (TV)? - Complained about them to my friends/followers on social medi
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Virgin Media (TV)? - Complained to friends or family
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Virgin Media (TV)? - Complained to someone else (please specify)
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Virgin Media (TV)? - I didn't complain to anyone
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Virgin Media (TV)? - I can't remember
A4. When you last complained to Virgin Media (TV), how was the overall experience?
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Netflix? - Complained directly to them (for example, via phone, email, social med
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Netflix? - Complained to another organisation (e.g. a regulator or ombudsman)
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Netflix? - Complained about them to my friends/followers on social media
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Netflix? - Complained to friends or family
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Netflix? - Complained to someone else (please specify)
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Netflix? - I didn't complain to anyone
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Netflix? - I can't remember
A4. When you last complained to Netflix, how was the overall experience?
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Your main bank account provider? - Complained directly to them (for example, via
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Your main bank account provider? - Complained to another organisation (e.g. a reg
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Your main bank account provider? - Complained about them to my friends/followers
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Your main bank account provider? - Complained to friends or family
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Your main bank account provider? - Complained to someone else (please specify)
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Your main bank account provider? - I didn't complain to anyone
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Your main bank account provider? - I can't remember
A4. When you last complained to Your main bank account provider, how was the overall experience?
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Your local council? - Complained directly to them (for example, via phone, email,
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Your local council? - Complained to another organisation (e.g. a regulator or omb
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Your local council? - Complained about them to my friends/followers on social med
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Your local council? - Complained to friends or family
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Your local council? - Complained to someone else (please specify)
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Your local council? - I didn't complain to anyone
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Your local council? - I can't remember
A4. When you last complained to Your local council, how was the overall experience?
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Your phone or broadband provider? - Complained directly to them (for example, via
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Your phone or broadband provider? - Complained to another organisation (e.g. a re
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Your phone or broadband provider? - Complained about them to my friends/followers
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Your phone or broadband provider? - Complained to friends or family
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Your phone or broadband provider? - Complained to someone else (please specify)
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Your phone or broadband provider? - I didn't complain to anyone
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Your phone or broadband provider? - I can't remember
A4. When you last complained to Your phone or broadband provider, how was the overall experience?
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Airlines? - Complained directly to them (for example, via phone, email, social me
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Airlines? - Complained to another organisation (e.g. a regulator or ombudsman)
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Airlines? - Complained about them to my friends/followers on social media
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Airlines? - Complained to friends or family
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Airlines? - Complained to someone else (please specify)
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Airlines? - I didn't complain to anyone
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Airlines? - I can't remember
A4. When you last complained to Airlines, how was the overall experience?
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Energy companies? - Complained directly to them (for example, via phone, email, s
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Energy companies? - Complained to another organisation (e.g. a regulator or ombud
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Energy companies? - Complained about them to my friends/followers on social media
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Energy companies? - Complained to friends or family
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Energy companies? - Complained to someone else (please specify)
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Energy companies? - I didn't complain to anyone
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Energy companies? - I can't remember
A4. When you last complained to Energy companies, how was the overall experience?
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Travel companies/hotels? - Complained directly to them (for example, via phone, e
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Travel companies/hotels? - Complained to another organisation (e.g. a regulator o
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Travel companies/hotels? - Complained about them to my friends/followers on socia
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Travel companies/hotels? - Complained to friends or family
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Travel companies/hotels? - Complained to someone else (please specify)
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Travel companies/hotels? - I didn't complain to anyone
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to Travel companies/hotels? - I can't remember
A4. When you last complained to Travel companies/hotels, how was the overall experience?
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to A local shop or supermarket? - Complained directly to them (for example, via phon
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to A local shop or supermarket? - Complained to another organisation (e.g. a regulat
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to A local shop or supermarket? - Complained about them to my friends/followers on s
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to A local shop or supermarket? - Complained to friends or family
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to A local shop or supermarket? - Complained to someone else (please specify)
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to A local shop or supermarket? - I didn't complain to anyone
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to A local shop or supermarket? - I can't remember
A4. When you last complained to A local shop or supermarket, how was the overall experience?
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to An online shop or retailer? - Complained directly to them (for example, via phone
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to An online shop or retailer? - Complained to another organisation (e.g. a regulato
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to An online shop or retailer? - Complained about them to my friends/followers on so
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to An online shop or retailer? - Complained to friends or family
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to An online shop or retailer? - Complained to someone else (please specify)
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to An online shop or retailer? - I didn't complain to anyone
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to An online shop or retailer? - I can't remember
A4. When you last complained to An online shop or retailer, how was the overall experience?
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to A social media website (e.g. Facebook)? - Complained directly to them (for exampl
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to A social media website (e.g. Facebook)? - Complained to another organisation (e.g
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to A social media website (e.g. Facebook)? - Complained about them to my friends/fol
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to A social media website (e.g. Facebook)? - Complained to friends or family
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to A social media website (e.g. Facebook)? - Complained to someone else (please spec
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to A social media website (e.g. Facebook)? - I didn't complain to anyone
A3. Thinking about each company or organisation you have had a reason to complain about in the past year, who, if anyone, did you complain to? What did you do in relation to A social media website (e.g. Facebook)? - I can't remember
A4. When you last complained to A social media website (e.g. Facebook), how was the overall experience?
A7. Which of the following best describes the type of complaint you had about the BBC? - Programming was biased
A7. Which of the following best describes the type of complaint you had about the BBC? - I was offended by something I saw/heard
A7. Which of the following best describes the type of complaint you had about the BBC? - Programming was factually incorrect
A7. Which of the following best describes the type of complaint you had about the BBC? - Programming was poor quality
A7. Which of the following best describes the type of complaint you had about the BBC? - Programming was potentially harmful
A7. Which of the following best describes the type of complaint you had about the BBC? - Programming was misleading/dishonest
A7. Which of the following best describes the type of complaint you had about the BBC? - Programming has too many repeats
A7. Which of the following best describes the type of complaint you had about the BBC? - A complaint about a particular presenter
A7. Which of the following best describes the type of complaint you had about the BBC? - The BBC was unfairly competing with commercial companies
A7. Which of the following best describes the type of complaint you had about the BBC? - TV Licensing issues
A7. Which of the following best describes the type of complaint you had about the BBC? - Other (specify)
A7. Which of the following best describes the type of complaint you had about the BBC? - I can't remember
A7. Which of the following best describes the type of complaint you had about ITV? - Programming was biased
A7. Which of the following best describes the type of complaint you had about ITV? - I was offended by something I saw/heard
A7. Which of the following best describes the type of complaint you had about ITV? - Programming was factually incorrect
A7. Which of the following best describes the type of complaint you had about ITV? - Programming was poor quality
A7. Which of the following best describes the type of complaint you had about ITV? - Programming was potentially harmful
A7. Which of the following best describes the type of complaint you had about ITV? - Programming was misleading/dishonest
A7. Which of the following best describes the type of complaint you had about ITV? - Programming has too many repeats
A7. Which of the following best describes the type of complaint you had about ITV? - A complaint about a particular presenter
A7. Which of the following best describes the type of complaint you had about ITV? - ITV was unfairly competing with commercial companies
A7. Which of the following best describes the type of complaint you had about ITV? - TV Licensing issues
A7. Which of the following best describes the type of complaint you had about ITV? - Other (specify)
A7. Which of the following best describes the type of complaint you had about ITV? - I can't remember
A7. Which of the following best describes the type of complaint you had about Channel 4? - Programming was biased
A7. Which of the following best describes the type of complaint you had about Channel 4? - I was offended by something I saw/heard
A7. Which of the following best describes the type of complaint you had about Channel 4? - Programming was factually incorrect
A7. Which of the following best describes the type of complaint you had about Channel 4? - Programming was poor quality
A7. Which of the following best describes the type of complaint you had about Channel 4? - Programming was potentially harmful
A7. Which of the following best describes the type of complaint you had about Channel 4? - Programming was misleading/dishonest
A7. Which of the following best describes the type of complaint you had about Channel 4? - Programming has too many repeats
A7. Which of the following best describes the type of complaint you had about Channel 4? - A complaint about a particular presenter
A7. Which of the following best describes the type of complaint you had about Channel 4? - Channel 4 was unfairly competing with commercial companies
A7. Which of the following best describes the type of complaint you had about Channel 4? - TV Licensing issues
A7. Which of the following best describes the type of complaint you had about Channel 4? - Other (specify)
A7. Which of the following best describes the type of complaint you had about Channel 4? - I can't remember
A7. Which of the following best describes the type of complaint you had about Channel 5? - Programming was biased
A7. Which of the following best describes the type of complaint you had about Channel 5? - I was offended by something I saw/heard
A7. Which of the following best describes the type of complaint you had about Channel 5? - Programming was factually incorrect
A7. Which of the following best describes the type of complaint you had about Channel 5? - Programming was poor quality
A7. Which of the following best describes the type of complaint you had about Channel 5? - Programming was potentially harmful
A7. Which of the following best describes the type of complaint you had about Channel 5? - Programming was misleading/dishonest
A7. Which of the following best describes the type of complaint you had about Channel 5? - Programming has too many repeats
A7. Which of the following best describes the type of complaint you had about Channel 5? - A complaint about a particular presenter
A7. Which of the following best describes the type of complaint you had about Channel 5? - Channel 5 was unfairly competing with commercial companies
A7. Which of the following best describes the type of complaint you had about Channel 5? - TV Licensing issues
A7. Which of the following best describes the type of complaint you had about Channel 5? - Other (specify)
A7. Which of the following best describes the type of complaint you had about Channel 5? - I can't remember
A8. When you need to complain directly to a company or organisation, how do you prefer to complain?
B1. Why didn't you complain directly to BBC? - I'd rather complain to an independent body
B1. Why didn't you complain directly to BBC? - It was too much effort to complain
B1. Why didn't you complain directly to BBC? - I didn't feel strongly enough about it
B1. Why didn't you complain directly to BBC? - I didn't think it would make any difference
B1. Why didn't you complain directly to BBC? - I didn't think the complaints system was very accessible/easy to engage with
B1. Why didn't you complain directly to BBC? - I complained to my friends or family about it instead
B1. Why didn't you complain directly to BBC? - I had complained before and had a bad experience
B1. Why didn't you complain directly to BBC? - I didn't feel my complaint would be taken seriously
B1. Why didn't you complain directly to BBC? - I didn’t think my complaint would reach the right person
B1. Why didn't you complain directly to BBC? - I didn't know how to complain
B1. Why didn't you complain directly to BBC? - I do not like making official complaints
B1. Why didn't you complain directly to BBC? - Other
B1. Why didn't you complain directly to BBC? - I can't remember
B1. Why didn't you complain directly to ITV? - I'd rather complain to an independent body
B1. Why didn't you complain directly to ITV? - It was too much effort to complain
B1. Why didn't you complain directly to ITV? - I didn't feel strongly enough about it
B1. Why didn't you complain directly to ITV? - I didn't think it would make any difference
B1. Why didn't you complain directly to ITV? - I didn't think the complaints system was very accessible/easy to engage with
B1. Why didn't you complain directly to ITV? - I complained to my friends or family about it instead
B1. Why didn't you complain directly to ITV? - I had complained before and had a bad experience
B1. Why didn't you complain directly to ITV? - I didn't feel my complaint would be taken seriously
B1. Why didn't you complain directly to ITV? - I didn’t think my complaint would reach the right person
B1. Why didn't you complain directly to ITV? - I didn't know how to complain
B1. Why didn't you complain directly to ITV? - I do not like making official complaints
B1. Why didn't you complain directly to ITV? - Other
B1. Why didn't you complain directly to ITV? - I can't remember
B1. Why didn't you complain directly to Channel 4? - I'd rather complain to an independent body
B1. Why didn't you complain directly to Channel 4? - It was too much effort to complain
B1. Why didn't you complain directly to Channel 4? - I didn't feel strongly enough about it
B1. Why didn't you complain directly to Channel 4? - I didn't think it would make any difference
B1. Why didn't you complain directly to Channel 4? - I didn't think the complaints system was very accessible/easy to engage with
B1. Why didn't you complain directly to Channel 4? - I complained to my friends or family about it instead
B1. Why didn't you complain directly to Channel 4? - I had complained before and had a bad experience
B1. Why didn't you complain directly to Channel 4? - I didn't feel my complaint would be taken seriously
B1. Why didn't you complain directly to Channel 4? - I didn’t think my complaint would reach the right person
B1. Why didn't you complain directly to Channel 4? - I didn't know how to complain
B1. Why didn't you complain directly to Channel 4? - I do not like making official complaints
B1. Why didn't you complain directly to Channel 4? - Other
B1. Why didn't you complain directly to Channel 4? - I can't remember
B1. Why didn't you complain directly to Channel 5? - I'd rather complain to an independent body
B1. Why didn't you complain directly to Channel 5? - It was too much effort to complain
B1. Why didn't you complain directly to Channel 5? - I didn't feel strongly enough about it
B1. Why didn't you complain directly to Channel 5? - I didn't think it would make any difference
B1. Why didn't you complain directly to Channel 5? - I didn't think the complaints system was very accessible/easy to engage with
B1. Why didn't you complain directly to Channel 5? - I complained to my friends or family about it instead
B1. Why didn't you complain directly to Channel 5? - I had complained before and had a bad experience
B1. Why didn't you complain directly to Channel 5? - I didn't feel my complaint would be taken seriously
B1. Why didn't you complain directly to Channel 5? - I didn’t think my complaint would reach the right person
B1. Why didn't you complain directly to Channel 5? - I didn't know how to complain
B1. Why didn't you complain directly to Channel 5? - I do not like making official complaints
B1. Why didn't you complain directly to Channel 5? - Other
B1. Why didn't you complain directly to Channel 5? - I can't remember
B1. Why didn't you complain directly to Sky? - I'd rather complain to an independent body
B1. Why didn't you complain directly to Sky? - It was too much effort to complain
B1. Why didn't you complain directly to Sky? - I didn't feel strongly enough about it
B1. Why didn't you complain directly to Sky? - I didn't think it would make any difference
B1. Why didn't you complain directly to Sky? - I didn't think the complaints system was very accessible/easy to engage with
B1. Why didn't you complain directly to Sky? - I complained to my friends or family about it instead
B1. Why didn't you complain directly to Sky? - I had complained before and had a bad experience
B1. Why didn't you complain directly to Sky? - I didn't feel my complaint would be taken seriously
B1. Why didn't you complain directly to Sky? - I didn’t think my complaint would reach the right person
B1. Why didn't you complain directly to Sky? - I didn't know how to complain
B1. Why didn't you complain directly to Sky? - I do not like making official complaints
B1. Why didn't you complain directly to Sky? - Other
B1. Why didn't you complain directly to Sky? - I can't remember
B1. Why didn't you complain directly to Virgin Media (TV)? - I'd rather complain to an independent body
B1. Why didn't you complain directly to Virgin Media (TV)? - It was too much effort to complain
B1. Why didn't you complain directly to Virgin Media (TV)? - I didn't feel strongly enough about it
B1. Why didn't you complain directly to Virgin Media (TV)? - I didn't think it would make any difference
B1. Why didn't you complain directly to Virgin Media (TV)? - I didn't think the complaints system was very accessible/easy to engage with
B1. Why didn't you complain directly to Virgin Media (TV)? - I complained to my friends or family about it instead
B1. Why didn't you complain directly to Virgin Media (TV)? - I had complained before and had a bad experience
B1. Why didn't you complain directly to Virgin Media (TV)? - I didn't feel my complaint would be taken seriously
B1. Why didn't you complain directly to Virgin Media (TV)? - I didn’t think my complaint would reach the right person
B1. Why didn't you complain directly to Virgin Media (TV)? - I didn't know how to complain
B1. Why didn't you complain directly to Virgin Media (TV)? - I do not like making official complaints
B1. Why didn't you complain directly to Virgin Media (TV)? - Other
B1. Why didn't you complain directly to Virgin Media (TV)? - I can't remember
B1. Why didn't you complain directly to Netflix? - I'd rather complain to an independent body
B1. Why didn't you complain directly to Netflix? - It was too much effort to complain
B1. Why didn't you complain directly to Netflix? - I didn't feel strongly enough about it
B1. Why didn't you complain directly to Netflix? - I didn't think it would make any difference
B1. Why didn't you complain directly to Netflix? - I didn't think the complaints system was very accessible/easy to engage with
B1. Why didn't you complain directly to Netflix? - I complained to my friends or family about it instead
B1. Why didn't you complain directly to Netflix? - I had complained before and had a bad experience
B1. Why didn't you complain directly to Netflix? - I didn't feel my complaint would be taken seriously
B1. Why didn't you complain directly to Netflix? - I didn’t think my complaint would reach the right person
B1. Why didn't you complain directly to Netflix? - I didn't know how to complain
B1. Why didn't you complain directly to Netflix? - I do not like making official complaints
B1. Why didn't you complain directly to Netflix? - Other
B1. Why didn't you complain directly to Netflix? - I can't remember
B3. And if you did want to make a complaint in the future, how would you contact the BBC? - Call the BBC complaints number
B3. And if you did want to make a complaint in the future, how would you contact the BBC? - Call into a radio programme
B3. And if you did want to make a complaint in the future, how would you contact the BBC? - Email a general BBC email address
B3. And if you did want to make a complaint in the future, how would you contact the BBC? - Email a specific BBC programme
B3. And if you did want to make a complaint in the future, how would you contact the BBC? - Freeview through a TV aerial and set-top box
B3. And if you did want to make a complaint in the future, how would you contact the BBC? - Fill out the online complaints form
B3. And if you did want to make a complaint in the future, how would you contact the BBC? - Make a private comment on the BBC website
B3. And if you did want to make a complaint in the future, how would you contact the BBC? - Make a public comment on the BBC website
B3. And if you did want to make a complaint in the future, how would you contact the BBC? - Write a letter
B3. And if you did want to make a complaint in the future, how would you contact the BBC? - Comment on social media (e.g. Facebook, Twitter)
B3. And if you did want to make a complaint in the future, how would you contact the BBC? - Contact someone I know who works at the BBC
B3. And if you did want to make a complaint in the future, how would you contact the BBC? - Other (please specify)
B3. And if you did want to make a complaint in the future, how would you contact the BBC? - I would be unlikely to pursue a formal complaint
B3. And if you did want to make a complaint in the future, how would you contact the BBC? - Don't know / not sure
C1. You said earlier in the survey that you had complained to the BBC. How many times have you complained to the BBC in the last year?
C2. Which of the following BBC services did you complain about? - BBC TV
C2. Which of the following BBC services did you complain about? - BBC Radio
C2. Which of the following BBC services did you complain about? - BBC iPlayer
C2. Which of the following BBC services did you complain about? - BBC Website
C2. Which of the following BBC services did you complain about? - BBC app
C2. Which of the following BBC services did you complain about? - BBC Sounds
C2. Which of the following BBC services did you complain about? - BBC World Service
C2. Which of the following BBC services did you complain about? - BBC licence fee
C2. Which of the following BBC services did you complain about? - General complaint about the BBC
C2. Which of the following BBC services did you complain about? - Other (please specify)
C3a. Which of the following TV Channels did you complain about? - BBC One
C3a. Which of the following TV Channels did you complain about? - BBC Two
C3a. Which of the following TV Channels did you complain about? - BBC Three
C3a. Which of the following TV Channels did you complain about? - BBC Four
C3a. Which of the following TV Channels did you complain about? - BBC Red Button
C3a. Which of the following TV Channels did you complain about? - CBBC
C3a. Which of the following TV Channels did you complain about? - CBeebies
C3a. Which of the following TV Channels did you complain about? - BBC News Channel
C3a. Which of the following TV Channels did you complain about? - BBC Scotland Channel
C3a. Which of the following TV Channels did you complain about? - BBC Alba
C3a. Which of the following TV Channels did you complain about? - BBC Parliament
C3a. Which of the following TV Channels did you complain about? - Other BBC TV channel (please specify)
C3b. Which of the following live or on demand channels or podcasts did you complain about? - BBC Radio 1
C3b. Which of the following live or on demand channels or podcasts did you complain about? - BBC 1Xtra
C3b. Which of the following live or on demand channels or podcasts did you complain about? - BBC Radio 2
C3b. Which of the following live or on demand channels or podcasts did you complain about? - BBC Radio 3
C3b. Which of the following live or on demand channels or podcasts did you complain about? - BBC Radio 4
C3b. Which of the following live or on demand channels or podcasts did you complain about? - BBC Radio 4 Extra
C3b. Which of the following live or on demand channels or podcasts did you complain about? - BBC Radio 5 Live
C3b. Which of the following live or on demand channels or podcasts did you complain about? - BBC Radio 5 Live Sports Extra
C3b. Which of the following live or on demand channels or podcasts did you complain about? - BBC 6 Music
C3b. Which of the following live or on demand channels or podcasts did you complain about? - BBC Asian Network
C3b. Which of the following live or on demand channels or podcasts did you complain about? - BBC Radio Scotland
C3b. Which of the following live or on demand channels or podcasts did you complain about? - BBC Nan Gaidheal
C3b. Which of the following live or on demand channels or podcasts did you complain about? - BBC Radio Wales
C3b. Which of the following live or on demand channels or podcasts did you complain about? - BBC Radio Cymru
C3b. Which of the following live or on demand channels or podcasts did you complain about? - BBC Radio Ulster
C3b. Which of the following live or on demand channels or podcasts did you complain about? - BBC Radio Foyle
C3b. Which of the following live or on demand channels or podcasts did you complain about? - BBC Local Radio
C3b. Which of the following live or on demand channels or podcasts did you complain about? - BBC World Service
C3b. Which of the following live or on demand channels or podcasts did you complain about? - BBC Sounds podcast (please specify)
C4a. How have you complained to the BBC over the last year? - Filled out the online complaints form
C4a. How have you complained to the BBC over the last year? - Called the BBC complaints number
C4a. How have you complained to the BBC over the last year? - Called into a radio programme
C4a. How have you complained to the BBC over the last year? - Emailed a general BBC email address
C4a. How have you complained to the BBC over the last year? - Emailed a specific BBC programme
C4a. How have you complained to the BBC over the last year? - Emailed a named individual
C4a. How have you complained to the BBC over the last year? - Made a private comment on the BBC website
C4a. How have you complained to the BBC over the last year? - Made a public comment on the BBC website
C4a. How have you complained to the BBC over the last year? - Wrote a letter
C4a. How have you complained to the BBC over the last year? - Commented on social media (e.g. Facebook, Twitter)
C4a. How have you complained to the BBC over the last year? - Contacted someone I know who works at the BBC
C4a. How have you complained to the BBC over the last year? - Other (please specify)
C4b. You said earlier that you complained about the following BBC services in the last year. * *Which of these did you complain about most recently?
C4c. And how did you make your most recent complaint to the BBC about [pipe: C4b]?
C5a. When did you make your complaint/your most recent complaint about [pipe: C4b]?
C6. How did you find out how to complain to the BBC about [pipe: C4b]? - Searched online
C6. How did you find out how to complain to the BBC about [pipe: C4b]? - Asked friends or family
C6. How did you find out how to complain to the BBC about [pipe: C4b]? - Went straight to the BBC website
C6. How did you find out how to complain to the BBC about [pipe: C4b]? - I already knew how to
C6. How did you find out how to complain to the BBC about [pipe: C4b]? - Other (please specify)
C6. How did you find out how to complain to the BBC about [pipe: C4b]? - I can't remember
C7. How long did it take to get an initial substantive reply from the BBC?Note: a substantive reply is one that addresses the complaint and the programme complained about, rather than one that just acknowledges receipt of the complaint
C8. How satisfied were you with the speed of this initial substantive reply?
C9. After receiving this initial substantive reply did you feel like your complaint had been satisfactorily addressed?
C10. Was it clear how you could progress your complaint further if you wanted to?
C11a. Did you progress your complaint further?
C11b. Why did you not progress your complaint further? - I didn't know how to complain further
C11b. Why did you not progress your complaint further? - I didn't feel strongly enough about it
C11b. Why did you not progress your complaint further? - I'd rather complain to an independent body
C11b. Why did you not progress your complaint further? - It was too much effort to complain again
C11b. Why did you not progress your complaint further? - I didn't think anything would happen as a result of me complaining further
C11b. Why did you not progress your complaint further? - I complained to my friends or family instead
C11b. Why did you not progress your complaint further? - I complained to the BBC before and had a bad experience
C11b. Why did you not progress your complaint further? - I complained to the BBC before, but it took too long for them to get back to me
C11b. Why did you not progress your complaint further? - I didn't feel my complaint would be taken seriously
C11b. Why did you not progress your complaint further? - I didn’t think my complaint would reach the right person
C11b. Why did you not progress your complaint further? - I do not like making official complaints
C11b. Why did you not progress your complaint further? - I didn't think the complaints system was very accessible/easy to engage with
C11b. Why did you not progress your complaint further? - Other (Please specify)
C11b. Why did you not progress your complaint further? - I can't remember
C12. In total, how many times did you hear from the BBC regarding the complaint?
C13. Thinking about the BBC's final response to your complaint, how would you rate the following.....................Overall outcome from your complaint
C13. Thinking about the BBC's final response to your complaint, how would you rate the following.....................Transparency of how they had addressed your complaint
C13. Thinking about the BBC's final response to your complaint, how would you rate the following.....................Clarity of how to escalate your complaint further
C13. Thinking about the BBC's final response to your complaint, how would you rate the following.....................Clarity of their response
C13. Thinking about the BBC's final response to your complaint, how would you rate the following.....................The level of action taken as a result of your complaint
C13. Thinking about the BBC's final response to your complaint, how would you rate the following.....................The level of accountability shown for any mistakes
C14. Thinking about the process of complaining to the BBC, how would you rate the following.............................Overall complaint process -
C14. Thinking about the process of complaining to the BBC, how would you rate the following.............................Ease of finding out how to make a complaint
C14. Thinking about the process of complaining to the BBC, how would you rate the following.............................Ease of complaining to the BBC
C14. Thinking about the process of complaining to the BBC, how would you rate the following.............................Overall speed of receiving replies
C14. Thinking about the process of complaining to the BBC, how would you rate the following.............................Transparency of what to expect throughout the process
C14. Thinking about the process of complaining to the BBC, how would you rate the following.............................Effort put in by the BBC to resolve your complaint
C15. Thinking about the communications you received from the BBC, how would you rate the following..............Overall communications
C15. Thinking about the communications you received from the BBC, how would you rate the following..............Respect shown to you
C15. Thinking about the communications you received from the BBC, how would you rate the following..............Overall tone of messaging to you
C15. Thinking about the communications you received from the BBC, how would you rate the following..............Openness to listening to/receiving your complaint
D1a. Before today, had you heard of Ofcom?
D1b. How much do you know about Ofcom's role as the UK's communications regulator?
D1c. Did you know you could complain to Ofcom if you had a complaint about TV, On-demand or radio services?
D1d. When you last complained to Ofcom, how was your overall experience of complaining?
D2. Before today, were you aware that, if you had an issue with the BBC, you normally need to complain to the BBC first, before contacting Ofcom?
D3. Did you know about this complaints process for complaining to the BBC?
D4. Now you’ve this process, at which stage do you think you were at with your most recent complaint to the BBC?
D5. Having the description, how strongly do you agree or disagree with the following statements regarding the way you need to complain about the BBC?..........................I understand the process of making complaints about the BBC -
D5. Having the description, how strongly do you agree or disagree with the following statements regarding the way you need to complain about the BBC?.........................I would prefer to complain to the BBC first before approaching Ofcom
D5. Having the description, how strongly do you agree or disagree with the following statements regarding the way you need to complain about the BBC?.........................I would prefer complaints about the BBC be dealt with by an independent regulato
D5. Having the description, how strongly do you agree or disagree with the following statements regarding the way you need to complain about the BBC?.........................Complaints about the BBC should be dealt with the same way as other TV channels
D5. Having the description, how strongly do you agree or disagree with the following statements regarding the way you need to complain about the BBC?.........................It's unfair that BBC complaints are dealt with differently from other TV channel
D5. Having the description, how strongly do you agree or disagree with the following statements regarding the way you need to complain about the BBC?.........................I think there are benefits to complaining directly to the BBC
D5. Having the description, how strongly do you agree or disagree with the following statements regarding the way you need to complain about the BBC?.........................I think I would get a better response complaining directly to the BBC
D5. Having the description, how strongly do you agree or disagree with the following statements regarding the way you need to complain about the BBC?.........................I think I would get an impartial response from the BBC to my complaint
Z1a. How often in the past 3 months have you watched these TV channels? Please think about watching these TV channels 'live' rather than on demand through catch-up services...................Any BBC TV channel
Z1a. How often in the past 3 months have you watched these TV channels? Please think about watching these TV channels 'live' rather than on demand through catch-up services...................Any ITV / STV / UTV channel
Z1a. How often in the past 3 months have you watched these TV channels? Please think about watching these TV channels 'live' rather than on demand through catch-up services...................Any Channel 4 channel
Z1a. How often in the past 3 months have you watched these TV channels? Please think about watching these TV channels 'live' rather than on demand through catch-up services...................Any Channel 5 channel
Z1a. How often in the past 3 months have you watched these TV channels? Please think about watching these TV channels 'live' rather than on demand through catch-up services...................Dave / Really / Yesterday / Drama
Z1a. How often in the past 3 months have you watched these TV channels? Please think about watching these TV channels 'live' rather than on demand through catch-up services...................Any Sky TV channel (e.g. Sky1, Sky Atlantic, Sky Sports)
Z1b. How often in the past 3 months have you watched films or programmes through the following services?..............BBC iPlayer
Z1b. How often in the past 3 months have you watched films or programmes through the following services?.............ITV Hub
Z1b. How often in the past 3 months have you watched films or programmes through the following services?.............STV Player
Z1b. How often in the past 3 months have you watched films or programmes through the following services?.............S4C Clic
Z1b. How often in the past 3 months have you watched films or programmes through the following services?.............All4
Z1b. How often in the past 3 months have you watched films or programmes through the following services?.............My5
Z1b. How often in the past 3 months have you watched films or programmes through the following services?.............Netflix
Z1b. How often in the past 3 months have you watched films or programmes through the following services?.............NOW TV
Z1b. How often in the past 3 months have you watched films or programmes through the following services?.............Amazon Prime Video
Z1b. How often in the past 3 months have you watched films or programmes through the following services?.............Disney+
Z1b. How often in the past 3 months have you watched films or programmes through the following services?.............YouTube
Z1b. How often in the past 3 months have you watched films or programmes through the following services?.............BritBox
Z1c. How often in the past 3 months have you listened to the following radio stations?..................Any BBC Radio station (including BBC Sounds)
Z1c. How often in the past 3 months have you listened to the following radio stations?..................Any Heart radio station
Z1c. How often in the past 3 months have you listened to the following radio stations?..................Classic FM
Z1c. How often in the past 3 months have you listened to the following radio stations?..................Any Capital radio station
Z1c. How often in the past 3 months have you listened to the following radio stations?..................Any Smooth radio station
Z1c. How often in the past 3 months have you listened to the following radio stations?..................Any Kiss radio station
Z1c. How often in the past 3 months have you listened to the following radio stations?..................Any Absolute radio station
Z1c. How often in the past 3 months have you listened to the following radio stations?..................Any other community or local radio station
Z1c. How often in the past 3 months have you listened to the following radio stations?..................Any other leading speech radio stations (including LBC and Talk Radio)
Z2. How many adults aged 16+ are there in your household altogether (including yourself)?
Z2. How many adults aged 16+ are there in your household altogether (including yourself)?: - I'd rather not say
Z3a. Do you have any children under 16 living in your household?
Z3a. Do you have any children under 16 living in your household?: - I'd rather not say
Z3b. And how many children under the age of 16 are there in the household?
Z3b. And how many children under the age of 16 are there in the household?: - I'd rather not say
Z3c. Into which of the following age groups do they fall? - 0-4 years old
Z3c. Into which of the following age groups do they fall? - 5-9 years old
Z3c. Into which of the following age groups do they fall? - 10-15 years old
Z3c. Into which of the following age groups do they fall? - I'd rather not say
Z4. Which, if any, of these is the highest educational or professional qualification that you have obtained?
Z5. Which, if any, of these impact or limit your daily activities or the work you can do? - Nothing - no impairments or conditions impact or limit my daily activities or work that I do
Z5. Which, if any, of these impact or limit your daily activities or the work you can do? - HearingPoor hearing, partial hearing, or are deaf
Z5. Which, if any, of these impact or limit your daily activities or the work you can do? - EyesightPoor vision, colour blindness, partial sight, or are blind
Z5. Which, if any, of these impact or limit your daily activities or the work you can do? - MobilityCannot walk at all/ use a wheelchair or mobility scooter etc, or cannot walk very far or manage stairs or can only do so with difficulty
Z5. Which, if any, of these impact or limit your daily activities or the work you can do? - DexterityLimited ability to reach/ difficulty opening things with your hands/ difficulty using a telephone handset, television remote control, computer keyboard, e
Z5. Which, if any, of these impact or limit your daily activities or the work you can do? - BreathingBreathlessness or chest pains
Z5. Which, if any, of these impact or limit your daily activities or the work you can do? - Mental abilitiesSuch as learning, understanding, concentration, memory, communicating, cognitive loss or deterioration
Z5. Which, if any, of these impact or limit your daily activities or the work you can do? - Social/behaviouralSuch as autism, attention deficit disorder, Asperger's, etc
Z5. Which, if any, of these impact or limit your daily activities or the work you can do? - Your mental healthSuch as anxiety, depression or trauma-related conditions, for example
Z5. Which, if any, of these impact or limit your daily activities or the work you can do? - Other illnesses/ conditions which impact or limit your daily activities/ the work you do (please specify)
Z5. Which, if any, of these impact or limit your daily activities or the work you can do? - I'd rather not say
Z6. Which of these options best describes your religion or faith?
Z7. What is your current working status?
Z8, Which one of these bands describes your total household income before tax or any other deductions are made? Please include any benefits or credits that you or anyone else in your household receives, including housing benefit, as well as any income fr
Z9. How strongly do you agree or disagree with the following statements............. I have strong political opinions
Z9. How strongly do you agree or disagree with the following statements.............I support the idea of Brexit
Z9. How strongly do you agree or disagree with the following statements.............I support the idea of Scottish Independence
Z9. How strongly do you agree or disagree with the following statements.............I believe that if you earn more you should pay more taxes
Z9. How strongly do you agree or disagree with the following statements.............I believe minority groups (e.g. LGBTQ, minority ethnic communities) are unfairly treated in society s
Z9. How strongly do you agree or disagree with the following statements.............I am very concerned about the impact of climate change
Z9. How strongly do you agree or disagree with the following statements.............I am very concerned about the impact of Covid 19
Z10a. Finally, we would like to talk to a range of people in more depth about the subject of complaints and complaining to the BBC in particular. Would it be okay for us to contact you to arrange a more in-depth conversation?
Survey Method