COM1 - Which, if any, of the following do you currently personally use?: Internet access at home
COM1 - Which, if any, of the following do you currently personally use?: Internet access at work (through workplace network connection)
COM1 - Which, if any, of the following do you currently personally use?: Internet access via a mobile phone/tablet using a mobile network (e.g. 3G/4G access)
COM1 - Which, if any, of the following do you currently personally use?: Internet access in public place (e.g. internet café, library) using a WiFi (wireless) network
COM1 - Which, if any, of the following do you currently personally use?: Other type of internet access I personally use
COM1 - Which, if any, of the following do you currently personally use?: None of these/Don't access the internet
COM2 - Thinking about telecommunication services such as landline and internet connection in your household.
COM3 - Which, if any, of the following services and devices do you have in your household?: Landline to make and receive calls
COM3 - Which, if any, of the following services and devices do you have in your household?: Landline - pay line rental only, do not use this to make or receive calls
COM3 - Which, if any, of the following services and devices do you have in your household?: Mobile phone(s)/Smartphone(s)
COM3 - Which, if any, of the following services and devices do you have in your household?: A TV service with additional channels you pay to receive
COM3 - Which, if any, of the following services and devices do you have in your household?: Any on-demand and streaming TV and video services that you pay to receive
COM3 - Which, if any, of the following services and devices do you have in your household?: Fixed broadband
COM3 - Which, if any, of the following services and devices do you have in your household?: Mobile broadband
COM3 - Which, if any, of the following services and devices do you have in your household?: DAB radio set
COM4 - Do you personally use either of the following as your main mobile phone? Please think about your personal mobile phone and not a work phone.
COM5 - Still thinking about your personal mobile phone you use most often, which of the following best describes the mobile package you currently have?
COM6 - Which, if any, the following services do you receive from the same provider?
COM10 - Thinking about the last month, have you or anyone in your household cancelled any media/communications services because you could no longer afford them?
COM11 - Which of these services did you, or someone in your household, cancel in the last month because you could no longer afford them?: Mobile phone service
COM11 - Which of these services did you, or someone in your household, cancel in the last month because you could no longer afford them?: Fixed landline telephone (to make calls on)
COM11 - Which of these services did you, or someone in your household, cancel in the last month because you could no longer afford them?: Fixed broadband
COM11 - Which of these services did you, or someone in your household, cancel in the last month because you could no longer afford them?: A TV service with additional channels you pay to receive
COM11 - Which of these services did you, or someone in your household, cancel in the last month because you could no longer afford them?: Any on-demand and streaming TV and video services that you pay to receive
COM11 - Which of these services did you, or someone in your household, cancel in the last month because you could no longer afford them?: Don't know
COM11 - Which of these services did you, or someone in your household, cancel in the last month because you could no longer afford them?: Refused
COM12 - Still thinking about the last month, have you, or anyone in your household, made changes to any of your
COM13 - Which of these services did you, or someone in your household, change in the last month in order to make them more affordable?: Mobile phone service - changes to minutes allowance
COM13 - Which of these services did you, or someone in your household, change in the last month in order to make them more affordable?: Mobile phone service - changes to data allowance
COM13 - Which of these services did you, or someone in your household, change in the last month in order to make them more affordable?: Fixed landline telephone (to make calls on)
COM13 - Which of these services did you, or someone in your household, change in the last month in order to make them more affordable?: Fixed broadband
COM13 - Which of these services did you, or someone in your household, change in the last month in order to make them more affordable?: A TV service with additional channels you pay to receive
COM13 - Which of these services did you, or someone in your household, change in the last month in order to make them more affordable?: Any on-demand and streaming TV and video services that you pay to receive
COM13 - Which of these services did you, or someone in your household, change in the last month in order to make them more affordable?: Don't know
COM13 - Which of these services did you, or someone in your household, change in the last month in order to make them more affordable?: Refused
COM14 - Have you or anyone in your household reduced the amount you spend on items such as food or clothes, etc. in
COM15 - Have you or anyone in your household missed a payment for any of your media/communications services in the last month?
COM16 - Which services did you or someone in your household miss a payment for? If this relates to a package of services, then please mention all services inclu: Mobile phone service
COM16 - Which services did you or someone in your household miss a payment for? If this relates to a package of services, then please mention all services inclu: Fixed landline telephone (to make calls on)
COM16 - Which services did you or someone in your household miss a payment for? If this relates to a package of services, then please mention all services inclu: Fixed broadband
COM16 - Which services did you or someone in your household miss a payment for? If this relates to a package of services, then please mention all services inclu: A TV service with additional channels you pay to receive
COM16 - Which services did you or someone in your household miss a payment for? If this relates to a package of services, then please mention all services inclu: Any on-demand and streaming TV and video services that you pay to receive
COM16 - Which services did you or someone in your household miss a payment for? If this relates to a package of services, then please mention all services inclu: Don't know
COM16 - Which services did you or someone in your household miss a payment for? If this relates to a package of services, then please mention all services inclu: Refused
COM16B_1 - As a result of missing a payment for a mobile phone service did your provider disconnect you from this service against your will?
COM16B_2 - As a result of missing a payment for your fixed landline telephone did your provider disconnect you from this service against your will?
COM16B_3 - As a result of missing a payment for your fixed broadband did your provider disconnect you from this service against your will?
COM16B_4 - As a result of missing a payment for a Pay TV service did your provider disconnect you from this service against your will?
COM16B_5 - As a result of missing a payment for a paid for on-demand or streaming TV or video service did your provider disconnect you from this service against
COM17 - In the last month, have you or anyone in your household had to make changes to the way you pay for your media/communications services, in order to conti
COM18 - And which of the following services did this relate to?: Mobile phone service
COM18 - And which of the following services did this relate to?: Fixed landline telephone (to make calls on)
COM18 - And which of the following services did this relate to?: Fixed broadband
COM18 - And which of the following services did this relate to?: A TV service with additional channels you pay to receive
COM18 - And which of the following services did this relate to?: Any on-demand and streaming TV and video services that you pay to receive
COM18 - And which of the following services did this relate to?: Don't know
COM18 - And which of the following services did this relate to?: Refused
COM19_1 - Types of payment changes made to this communication service: Mobile phone: Used savings to pay the bill
COM19_1 - Types of payment changes made to this communication service: Mobile phone: Used a credit card to pay the bill
COM19_1 - Types of payment changes made to this communication service: Mobile phone: Took an agreed payment break/deferral
COM19_1 - Types of payment changes made to this communication service: Mobile phone: Used an overdraft to pay the bill
COM19_1 - Types of payment changes made to this communication service: Mobile phone: Took out a loan/borrowed money to pay the bill
COM19_1 - Types of payment changes made to this communication service: Mobile phone: Entered into a repayment plan agreement
COM19_1 - Types of payment changes made to this communication service: Mobile phone: Company unable to accept payment in a usual way - cash
COM19_1 - Types of payment changes made to this communication service: Mobile phone: Cancelled Direct debit
COM19_1 - Types of payment changes made to this communication service: Mobile phone: Changed from monthly to annual
COM19_1 - Types of payment changes made to this communication service: Mobile phone: Combine into one package
COM19_1 - Types of payment changes made to this communication service: Mobile phone: Reduced payment
COM19_1 - Types of payment changes made to this communication service: Mobile phone: Cancelled
COM19_1 - Types of payment changes made to this communication service: Mobile phone: Other
COM19_1 - Types of payment changes made to this communication service: Mobile phone: Don't know
COM19_1 - Types of payment changes made to this communication service: Mobile phone: Refused
COM19_2 - Types of payment changes made to this communication service: Fixed landline: Used savings to pay the bill
COM19_2 - Types of payment changes made to this communication service: Fixed landline: Used a credit card to pay the bill
COM19_2 - Types of payment changes made to this communication service: Fixed landline: Took an agreed payment break/deferral
COM19_2 - Types of payment changes made to this communication service: Fixed landline: Used an overdraft to pay the bill
COM19_2 - Types of payment changes made to this communication service: Fixed landline: Took out a loan/borrowed money to pay the bill
COM19_2 - Types of payment changes made to this communication service: Fixed landline: Entered into a repayment plan agreement
COM19_2 - Types of payment changes made to this communication service: Fixed landline: Company unable to accept payment in a usual way - cash
COM19_2 - Types of payment changes made to this communication service: Fixed landline: Cancelled Direct debit
COM19_2 - Types of payment changes made to this communication service: Fixed landline: Changed from monthly to annual
COM19_2 - Types of payment changes made to this communication service: Fixed landline: Combine into one package
COM19_2 - Types of payment changes made to this communication service: Fixed landline: Reduced payment
COM19_2 - Types of payment changes made to this communication service: Fixed landline: Cancelled
COM19_2 - Types of payment changes made to this communication service: Fixed landline: Other
COM19_2 - Types of payment changes made to this communication service: Fixed landline: Don't know
COM19_2 - Types of payment changes made to this communication service: Fixed landline: Refused
COM19_3 - Types of payment changes made to this communication service: Fixed broadband: Used savings to pay the bill
COM19_3 - Types of payment changes made to this communication service: Fixed broadband: Used a credit card to pay the bill
COM19_3 - Types of payment changes made to this communication service: Fixed broadband: Took an agreed payment break/deferral
COM19_3 - Types of payment changes made to this communication service: Fixed broadband: Used an overdraft to pay the bill
COM19_3 - Types of payment changes made to this communication service: Fixed broadband: Took out a loan/borrowed money to pay the bill
COM19_3 - Types of payment changes made to this communication service: Fixed broadband: Entered into a repayment plan agreement
COM19_3 - Types of payment changes made to this communication service: Fixed broadband: Company unable to accept payment in a usual way - cash
COM19_3 - Types of payment changes made to this communication service: Fixed broadband: Cancelled Direct debit
COM19_3 - Types of payment changes made to this communication service: Fixed broadband: Changed from monthly to annual
COM19_3 - Types of payment changes made to this communication service: Fixed broadband: Combine into one package
COM19_3 - Types of payment changes made to this communication service: Fixed broadband: Reduced payment
COM19_3 - Types of payment changes made to this communication service: Fixed broadband: Cancelled
COM19_3 - Types of payment changes made to this communication service: Fixed broadband: Other
COM19_3 - Types of payment changes made to this communication service: Fixed broadband: Don't know
COM19_3 - Types of payment changes made to this communication service: Fixed broadband: Refused
COM19_4 - Types of payment changes made to this communication service: Pay TV service: Used savings to pay the bill
COM19_4 - Types of payment changes made to this communication service: Pay TV service: Used a credit card to pay the bill
COM19_4 - Types of payment changes made to this communication service: Pay TV service: Took an agreed payment break/deferral
COM19_4 - Types of payment changes made to this communication service: Pay TV service: Used an overdraft to pay the bill
COM19_4 - Types of payment changes made to this communication service: Pay TV service: Took out a loan/borrowed money to pay the bill
COM19_4 - Types of payment changes made to this communication service: Pay TV service: Entered into a repayment plan agreement
COM19_4 - Types of payment changes made to this communication service: Pay TV service: Company unable to accept payment in a usual way - cash
COM19_4 - Types of payment changes made to this communication service: Pay TV service: Cancelled Direct debit
COM19_4 - Types of payment changes made to this communication service: Pay TV service: Changed from monthly to annual
COM19_4 - Types of payment changes made to this communication service: Pay TV service: Combine into one package
COM19_4 - Types of payment changes made to this communication service: Pay TV service: Reduced payment
COM19_4 - Types of payment changes made to this communication service: Pay TV service: Cancelled
COM19_4 - Types of payment changes made to this communication service: Pay TV service: Other
COM19_4 - Types of payment changes made to this communication service: Pay TV service: Don't know
COM19_4 - Types of payment changes made to this communication service: Pay TV service: Refused
COM19_5 - Types of payment changes made to this communication service: OTT service: Used savings to pay the bill
COM19_5 - Types of payment changes made to this communication service: OTT service: Used a credit card to pay the bill
COM19_5 - Types of payment changes made to this communication service: OTT service: Took an agreed payment break/deferral
COM19_5 - Types of payment changes made to this communication service: OTT service: Used an overdraft to pay the bill
COM19_5 - Types of payment changes made to this communication service: OTT service: Took out a loan/borrowed money to pay the bill
COM19_5 - Types of payment changes made to this communication service: OTT service: Entered into a repayment plan agreement
COM19_5 - Types of payment changes made to this communication service: OTT service: Company unable to accept payment in a usual way - cash
COM19_5 - Types of payment changes made to this communication service: OTT service: Cancelled Direct debit
COM19_5 - Types of payment changes made to this communication service: OTT service: Changed from monthly to annual
COM19_5 - Types of payment changes made to this communication service: OTT service: Combine into one package
COM19_5 - Types of payment changes made to this communication service: OTT service: Reduced payment
COM19_5 - Types of payment changes made to this communication service: OTT service: Cancelled
COM19_5 - Types of payment changes made to this communication service: OTT service: Other
COM19_5 - Types of payment changes made to this communication service: OTT service: Don't know
COM19_5 - Types of payment changes made to this communication service: OTT service: Refused
COM20 - To what extent, if at all, have the social distancing measures taken as a result of the coronavirus pandemic impacted your household's ability to afford
COM21 - In the last three months, have you or anyone in your household made any changes to/cancelled any media/communications services to make the service more
COM22 - Which of these services did you, or someone in your household, change in the last three months in order to make them more affordable?: Mobile phone service
COM22 - Which of these services did you, or someone in your household, change in the last three months in order to make them more affordable?: Fixed landline telephone (to make calls on)
COM22 - Which of these services did you, or someone in your household, change in the last three months in order to make them more affordable?: Fixed broadband
COM22 - Which of these services did you, or someone in your household, change in the last three months in order to make them more affordable?: A TV service with additional channels you pay to receive
COM22 - Which of these services did you, or someone in your household, change in the last three months in order to make them more affordable?: Any on-demand and streaming TV and video services that you pay to receive
COM22 - Which of these services did you, or someone in your household, change in the last three months in order to make them more affordable?: Don't know
COM22 - Which of these services did you, or someone in your household, change in the last three months in order to make them more affordable?: Refused
COM23 - How confident or not are you that you and your household will be able to pay for your communication services without making any (further) changes in the
NEWQ4 - Do you ever listen to the radio?
NEWQ5 - You indicated earlier that you don't have a DAB radio set. Why is that?
COM24 - Generally, how confident or not would you be contacting your media/communication service provider(s) for information or advice about how to manage payme
COM25 - Do you or anyone in your household have any conditions that impact or limit their use of communication services?
COM26 - What is your current total household income from all sources before tax, or any other deductions are made?
COM27 - Thinking of your total household monthly income and outgoings, at the moment how does your household financial situation compare to 12 months ago?
COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: Income Support
COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: Income-based Jobseeker's Allowance
COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: Pensions Credit (Guaranteed Credit)
COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: Pensions Credit (no Guaranteed Credit)
COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: Employment and Support Allowance (ESA)
COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: Universal Credit (and household has other earnings)
COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: Universal Credit (and household has no other earnings)
COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: Personal Independence Payment (PIP)
COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: Carer's allowance
COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: Other
COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: None of these
COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: Don't know
COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: Refused
COM29 - Which, if any, of the following do you personally EVER do online?: Banking/Paying Bills
COM29 - Which, if any, of the following do you personally EVER do online?: Using local council/Government sites
COM29 - Which, if any, of the following do you personally EVER do online?: Send/receive e-mails
COM29 - Which, if any, of the following do you personally EVER do online?: Communicating via instant messaging
COM29 - Which, if any, of the following do you personally EVER do online?: None of these
COM29 - Which, if any, of the following do you personally EVER do online?: Don't know
COM30 - And, which, if any, of these activities have you personally done online in the last week?: Banking/Paying Bills
COM30 - And, which, if any, of these activities have you personally done online in the last week?: Using local council/Government sites
COM30 - And, which, if any, of these activities have you personally done online in the last week?: Send/receive e-mails
COM30 - And, which, if any, of these activities have you personally done online in the last week?: Communicating via instant messaging
COM30 - And, which, if any, of these activities have you personally done online in the last week?: None of these
COM30 - And, which, if any, of these activities have you personally done online in the last week?: Don't know
OTHERAFF_01 - Still thinking about the last month, have you or anyone in your household experienced affordability issues when paying for - Gas/Electricity
OTHERAFF_02 - Still thinking about the last month, have you or anyone in your household experienced affordability issues when paying for - Water
OTHERAFF_03 - Still thinking about the last month, have you or anyone in your household experienced affordability issues when paying for - Rent/Mortgage
OTHERAFF_04 - Still thinking about the last month, have you or anyone in your household experienced affordability issues when paying for - Food
OTHERAFF_05 - Still thinking about the last month, have you or anyone in your household experienced affordability issues when paying for - Council tax
OTHERAFF_06 - Still thinking about the last month, have you or anyone in your household experienced affordability issues when paying for - Travel costs
OTHERAFF_07 - Still thinking about the last month, have you or anyone in your household experienced affordability issues when paying for - Childcare
OTHERAFF_08 - Still thinking about the last month, have you or anyone in your household experienced affordability issues when paying for - Clothes
OTHERAFF_09 - Still thinking about the last month, have you or anyone in your household experienced affordability issues when paying for - An existing debt
ACCESS_1 - Do you or someone in your household still have access to a mobile phone service?
ACCESS_2 - Do you or someone in your household still have access to a fixed landline telephone (to make calls on)?
ACCESS_3 - Do you or someone in your household still have access to a fixed broadband?
ACCESS_4 - Do you or someone in your household still have access to a TV service with additional channels you pay to receive?
ACCESS_5 - Do you or someone in your household still have access to any on-demand and streaming TV and video services that you pay to receive?
FBBSTAWARE - Have you heard of cheaper home broadband services (sometimes referred to as Broadband social tariffs) for people who receive government benefits be
MOBSTAWARE - Have you heard of cheaper mobile phone services (sometimes referred to as Mobile social tariffs) for people who receive government benefits before
FBBTARIFFHEARD - Which of the following cheaper home broadband services (sometimes referred to as Broadband social tariffs) for people who receive government be: BT Home Essentials
FBBTARIFFHEARD - Which of the following cheaper home broadband services (sometimes referred to as Broadband social tariffs) for people who receive government be: KCom Full Fibre Flex
FBBTARIFFHEARD - Which of the following cheaper home broadband services (sometimes referred to as Broadband social tariffs) for people who receive government be: Sky Broadband Basics
FBBTARIFFHEARD - Which of the following cheaper home broadband services (sometimes referred to as Broadband social tariffs) for people who receive government be: Virgin Media Essentials broadband
FBBTARIFFHEARD - Which of the following cheaper home broadband services (sometimes referred to as Broadband social tariffs) for people who receive government be: Vodafone Essentials Broadband
FBBTARIFFHEARD - Which of the following cheaper home broadband services (sometimes referred to as Broadband social tariffs) for people who receive government be: Utility warehouse
FBBTARIFFHEARD - Which of the following cheaper home broadband services (sometimes referred to as Broadband social tariffs) for people who receive government be: Other
FBBTARIFFHEARD - Which of the following cheaper home broadband services (sometimes referred to as Broadband social tariffs) for people who receive government be: Not heard of any of these services
FBBTARIFFHEARD - Which of the following cheaper home broadband services (sometimes referred to as Broadband social tariffs) for people who receive government be: Don't know
MOBTARIFFHEARD - Which of the following cheaper mobile phone services (sometimes referred to as Mobile social tariffs) for people who receive government benefit: EE Basics
MOBTARIFFHEARD - Which of the following cheaper mobile phone services (sometimes referred to as Mobile social tariffs) for people who receive government benefit: SMARTY Social Tariff (Mobile only)
MOBTARIFFHEARD - Which of the following cheaper mobile phone services (sometimes referred to as Mobile social tariffs) for people who receive government benefit: VOXI For Now (Mobile only)
MOBTARIFFHEARD - Which of the following cheaper mobile phone services (sometimes referred to as Mobile social tariffs) for people who receive government benefit: Vodefone
MOBTARIFFHEARD - Which of the following cheaper mobile phone services (sometimes referred to as Mobile social tariffs) for people who receive government benefit: Utility warehouse
MOBTARIFFHEARD - Which of the following cheaper mobile phone services (sometimes referred to as Mobile social tariffs) for people who receive government benefit: Other
MOBTARIFFHEARD - Which of the following cheaper mobile phone services (sometimes referred to as Mobile social tariffs) for people who receive government benefit: Not heard of any of these services
MOBTARIFFHEARD - Which of the following cheaper mobile phone services (sometimes referred to as Mobile social tariffs) for people who receive government benefit: Don't know
FIRSTHEARD1 - Where did you first hear about these cheaper home broadband (sometimes referred to as Broadband social tariffs) services for people who receive go: Friends/family
FIRSTHEARD1 - Where did you first hear about these cheaper home broadband (sometimes referred to as Broadband social tariffs) services for people who receive go: Citizens advice
FIRSTHEARD1 - Where did you first hear about these cheaper home broadband (sometimes referred to as Broadband social tariffs) services for people who receive go: Communications provider
FIRSTHEARD1 - Where did you first hear about these cheaper home broadband (sometimes referred to as Broadband social tariffs) services for people who receive go: Debt advice charity
FIRSTHEARD1 - Where did you first hear about these cheaper home broadband (sometimes referred to as Broadband social tariffs) services for people who receive go: Department for Work and Pensions (DWP)
FIRSTHEARD1 - Where did you first hear about these cheaper home broadband (sometimes referred to as Broadband social tariffs) services for people who receive go: Help for Households page on Government website
FIRSTHEARD1 - Where did you first hear about these cheaper home broadband (sometimes referred to as Broadband social tariffs) services for people who receive go: Job Centre
FIRSTHEARD1 - Where did you first hear about these cheaper home broadband (sometimes referred to as Broadband social tariffs) services for people who receive go: Centre for Health and Disability
FIRSTHEARD1 - Where did you first hear about these cheaper home broadband (sometimes referred to as Broadband social tariffs) services for people who receive go: Newspapers
FIRSTHEARD1 - Where did you first hear about these cheaper home broadband (sometimes referred to as Broadband social tariffs) services for people who receive go: News websites/apps
FIRSTHEARD1 - Where did you first hear about these cheaper home broadband (sometimes referred to as Broadband social tariffs) services for people who receive go: Television
FIRSTHEARD1 - Where did you first hear about these cheaper home broadband (sometimes referred to as Broadband social tariffs) services for people who receive go: Social media
FIRSTHEARD1 - Where did you first hear about these cheaper home broadband (sometimes referred to as Broadband social tariffs) services for people who receive go: General online search
FIRSTHEARD1 - Where did you first hear about these cheaper home broadband (sometimes referred to as Broadband social tariffs) services for people who receive go: Ofcom website
FIRSTHEARD1 - Where did you first hear about these cheaper home broadband (sometimes referred to as Broadband social tariffs) services for people who receive go: Radio
FIRSTHEARD1 - Where did you first hear about these cheaper home broadband (sometimes referred to as Broadband social tariffs) services for people who receive go: Through work
FIRSTHEARD1 - Where did you first hear about these cheaper home broadband (sometimes referred to as Broadband social tariffs) services for people who receive go: Council
FIRSTHEARD1 - Where did you first hear about these cheaper home broadband (sometimes referred to as Broadband social tariffs) services for people who receive go: Martin Lewis / MoneySavingExpert.com
FIRSTHEARD1 - Where did you first hear about these cheaper home broadband (sometimes referred to as Broadband social tariffs) services for people who receive go: Supermarkets
FIRSTHEARD1 - Where did you first hear about these cheaper home broadband (sometimes referred to as Broadband social tariffs) services for people who receive go: Bus / bus shelter advert
FIRSTHEARD1 - Where did you first hear about these cheaper home broadband (sometimes referred to as Broadband social tariffs) services for people who receive go: Other
FIRSTHEARD1 - Where did you first hear about these cheaper home broadband (sometimes referred to as Broadband social tariffs) services for people who receive go: Can't remember
FIRSTHEARD2 - Where did you first hear about these cheaper mobile phone services (sometimes referred to as Mobile social tariffs) for people who receive governm
USESOCIALTARIFF - Is your household currently using any of these services?: BT Home Essentials
USESOCIALTARIFF - Is your household currently using any of these services?: EE Basics
USESOCIALTARIFF - Is your household currently using any of these services?: KCom Full Fibre Flex
USESOCIALTARIFF - Is your household currently using any of these services?: Sky Broadband Basics
USESOCIALTARIFF - Is your household currently using any of these services?: SMARTY Social Tariff (Mobile only)
USESOCIALTARIFF - Is your household currently using any of these services?: Virgin Media Essentials broadband
USESOCIALTARIFF - Is your household currently using any of these services?: Vodafone Essentials Broadband
USESOCIALTARIFF - Is your household currently using any of these services?: VOXI For Now (Mobile only)
USESOCIALTARIFF - Is your household currently using any of these services?: Other broadband
USESOCIALTARIFF - Is your household currently using any of these services?: Other mobile
USESOCIALTARIFF - Is your household currently using any of these services?: Don't know
USESOCIALTARIFF - Is your household currently using any of these services?: I don't use any of these services
AFFORDABILITY IN LAST MONTH: CANCELLED A SERVICE
AFFORDABILITY IN LAST MONTH: MADE CHANGES TO A SERVICE
AFFORDABILITY IN LAST MONTH: REDUCED SPEND ELSEWHERE
AFFORDABILITY IN LAST MONTH: MISSED PAYMENT
AFFORDABILITY IN LAST MONTH: MADE CHANGES TO PAYMENT METHOD
AFFORDABILITY IN LAST MONTH: ANY AFFORDABILITY ISSUES IN PAST MONTH
AFFORDABILITY IN LAST MONTH: NO AFFORDABILITY ISSUES
AFFORDABILITY IN LAST MONTH: MULTIPLE AFFORDABILITY ISSUES
AFFORDABILITY IN LAST THREE MONTHS: AFFORDABILITY ISSUE IN LAST 3 MONTHS
AFFORDABILITY IN LAST THREE MONTHS: ANY AFFORDABILITY ISSUES IN LAST MONTH OR 3 MONTHS
AFFORDABILITY IN LAST THREE MONTHS: NO AFFORDABILITY ISSUES IN LAST 3 MONTHS
Affordability issues - Mobile: A - Any affordability issue with Mobile in the last month
Affordability issues - Mobile: B - Multiple affordability issues with Mobile in the last month
Affordability issues - Mobile: K - Cancelled or missed a payment for Mobile in the last month
Affordability issues - Mobile: L - Made changes to payment method or tariff with Mobile in the last month
Affordability issues - Mobile: U - Multiple affordability issues
Affordability issues - Mobile: Cancelled a service - Mobile phone
Affordability issues - Mobile: Made changes to make more affordable - Mobile phone - minutes
Affordability issues - Mobile: Made changes to make more affordable - Mobile phone - data
Affordability issues - Mobile: Missed a payment - Mobile phone
Affordability issues - Mobile: Made changes to a payment method - Mobile phone
Affordability issues - Landline: C - Any affordability issues with Landline in the last month
Affordability issues - Landline: D - Multiple affordability issues with Landline in the last month
Affordability issues - Landline: M - Cancelled or missed a payment for Landline in the last month
Affordability issues - Landline: N - Made changes to payment method or tariff with Landline in the last month
Affordability issues - Landline: U - Multiple affordability issues
Affordability issues - Landline: Cancelled a service - Fixed landline telephone
Affordability issues - Landline: Made changes to make more affordable - Fixed landline telephone
Affordability issues - Landline: Missed a payment - Fixed landline telephone
Affordability issues - Landline: Made changes to a payment method - Fixed landline telephone
Affordability issues - Fixed Broadband: E - Any affordability issues with fixed broadband in the last month
Affordability issues - Fixed Broadband: F - Multiple affordability issues with fixed broadband in the last month
Affordability issues - Fixed Broadband: O - Cancelled or missed a payment for Fixed Broadband in the last month
Affordability issues - Fixed Broadband: P - Made changes to payment method or tariff with Fixed Broadband in the last month
Affordability issues - Fixed Broadband: U - Multiple affordability issues
Affordability issues - Fixed Broadband: Cancelled a service - Fixed broadband
Affordability issues - Fixed Broadband: Made changes to make more affordable - Fixed broadband
Affordability issues - Fixed Broadband: Missed a payment - Fixed broadband
Affordability issues - Fixed Broadband: Made changes to a payment method - Fixed broadband
Affordability issues - Pay TV: G - Any affordability issues with Pay TV in the last month
Affordability issues - Pay TV: H - Multiple affordability issues with Pay TV in the last month
Affordability issues - Pay TV: Q - Cancelled or missed a payment for Pay TV in the last month
Affordability issues - Pay TV: R - Made changes to payment method or tariff with Pay TV in the last month
Affordability issues - Pay TV: U - Multiple affordability issues
Affordability issues - Pay TV: Cancelled a service - Pay TV
Affordability issues - Pay TV: Made changes to make more affordable - Pay TV
Affordability issues - Pay TV: Missed a payment - Pay TV
Affordability issues - Pay TV: Made changes to a payment method - Pay TV
Affordability issues - On Demand: I - Any affordability issues with On demand services in the last month
Affordability issues - On Demand: J - Multiple affordability issues with On demand services in the last month
Affordability issues - On Demand: S - Cancelled or missed a payment for On Demand services in the last month
Affordability issues - On Demand: T - Made changes to payment method or tariff with On Demand services in the last month
Affordability issues - On Demand: U - Multiple affordability issues
Affordability issues - On Demand: Cancelled a service - On-demand
Affordability issues - On Demand: Made changes to make more affordable - On-demand
Affordability issues - On Demand: Missed a payment - On-demand
Affordability issues - On Demand: Made changes to a payment method - On-demand
Affordability issues - Any: A - Any affordability issue with Mobile in the last month
Affordability issues - Any: B - Multiple affordability issues with Mobile in the last month
Affordability issues - Any: C - Any affordability issues with Landline in the last month
Affordability issues - Any: D - Multiple affordability issues with Landline in the last month
Affordability issues - Any: E - Any affordability issues with fixed broadband in the last month
Affordability issues - Any: F - Multiple affordability issues with fixed broadband in the last month
Affordability issues - Any: G - Any affordability issues with Pay TV in the last month
Affordability issues - Any: H - Multiple affordability issues with Pay TV in the last month
Affordability issues - Any: I - Any affordability issues with On demand services in the last month
Affordability issues - Any: J - Multiple affordability issues with On demand services in the last month
Affordability issues - Any: K - Cancelled or missed a payment for Mobile in the last month
Affordability issues - Any: L - Made changes to payment method or tariff with Mobile in the last month
Affordability issues - Any: M - Cancelled or missed a payment for Landline in the last month
Affordability issues - Any: N - Made changes to payment method or tariff with Landline in the last month
Affordability issues - Any: O - Cancelled or missed a payment for Fixed Broadband in the last month
Affordability issues - Any: P - Made changes to payment method or tariff with Fixed Broadband in the last month
Affordability issues - Any: Q - Cancelled or missed a payment for Pay TV in the last month
Affordability issues - Any: R - Made changes to payment method or tariff with Pay TV in the last month
Affordability issues - Any: S - Cancelled or missed a payment for On Demand services in the last month
Affordability issues - Any: T - Made changes to payment method or tariff with On Demand services in the last month
Affordability issues - Any: U - Multiple affordability issues
GENDER: MALE
GENDER: FEMALE
GENDER: 18-24
GENDER: 25-34
GENDER: 35-44
GENDER: 45-54
GENDER: 55-64
GENDER: 65-74
GENDER: 75+
GENDER: A
GENDER: B
GENDER: C1
GENDER: C2
GENDER: D
GENDER: E
GENDER: EAST MIDLANDS
GENDER: EASTERN
GENDER: LONDON
GENDER: NORTH EAST
GENDER: NORTH WEST
GENDER: SOUTH EAST
GENDER: SOUTH WEST
GENDER: WEST MIDLANDS
GENDER: YORKS AND HUMBR
GENDER: ENGLAND [NET]
GENDER: SCOTLAND
GENDER: WALES
GENDER: NORTHERN IRELAND
CHILDREN IN HOUSEHOLD: YES
CHILDREN IN HOUSEHOLD: NO
CHILDREN IN HOUSEHOLD: FULL-TIME
CHILDREN IN HOUSEHOLD: PART-TIME
CHILDREN IN HOUSEHOLD: SELF EMPLOYED
CHILDREN IN HOUSEHOLD: NOT WORKING, NOT LOOKING FOR WORK
CHILDREN IN HOUSEHOLD: NOT WORKING, LOOKING FOR WORK
CHILDREN IN HOUSEHOLD: ANY WORKING
CHILDREN IN HOUSEHOLD: ANY NOT WORKING
CHILDREN IN HOUSEHOLD: 1
CHILDREN IN HOUSEHOLD: 2
CHILDREN IN HOUSEHOLD: 3+
CHILDREN IN HOUSEHOLD: 3
CHILDREN IN HOUSEHOLD: 4+
CHILDREN IN HOUSEHOLD: SOLE DM
CHILDREN IN HOUSEHOLD: JOINT DM
CHILDREN IN HOUSEHOLD: SOLE OR JOINT DM
CHILDREN IN HOUSEHOLD: NOT DM
SERVICES/DEVICES: LANDLINE (CALLS)
SERVICES/DEVICES: LANDLINE (LINE RENTAL)
SERVICES/DEVICES: MOBILE
SERVICES/DEVICES: TV SERVICE
SERVICES/DEVICES: OD TV
SERVICES/DEVICES: FIXED BB
SERVICES/DEVICES: MOBILE BB
SERVICES/DEVICES: YES
SERVICES/DEVICES: NO
SERVICES/DEVICES: LANDLINE + FIXED BB
SERVICES/DEVICES: LANDLINE + PAY TV
SERVICES/DEVICES: FIXED BB + PAY TV
SERVICES/DEVICES: LANDLINE + FIXED BB + PAY TV
SERVICES/DEVICES: DUAL PLAY
SERVICES/DEVICES: TRIPLE PLAY
SERVICES/DEVICES: MOST FINANCIALLY VULNERABLE
SERVICES/DEVICES: POTENTIALLY FINANCIALLY VULNERABLE
SERVICES/DEVICES: LEAST FINANCIALLY VULNERABLE
AFFORDABILITY IN LAST MONTH: AFFORDABILITY ISSUE IN LAST 3 MONTHS
AFFORDABILITY IN LAST MONTH: ANY AFFORDABILITY ISSUES IN LAST MONTH OR 3 MONTHS
AFFORDABILITY IN LAST MONTH: NO AFFORDABILITY ISSUES IN LAST 3 MONTHS
AFFORDABILITY IN LAST MONTH: MAJOR POSITIVE IMPACT
AFFORDABILITY IN LAST MONTH: MINOR POSITIVE IMPACT
AFFORDABILITY IN LAST MONTH: NO IMPACT
AFFORDABILITY IN LAST MONTH: MINOR NEGATIVE IMPACT
AFFORDABILITY IN LAST MONTH: MAJOR NEGATIVE IMPACT
CONFIDENCE PAYING FOR COMMS IN NEXT THREE MONTHS: CONFIDENT
CONFIDENCE PAYING FOR COMMS IN NEXT THREE MONTHS: NOT CONFIDENT
CONFIDENCE PAYING FOR COMMS IN NEXT THREE MONTHS: VULNERABILITY
CONFIDENCE PAYING FOR COMMS IN NEXT THREE MONTHS: NO VULNERABILITY
CONFIDENCE PAYING FOR COMMS IN NEXT THREE MONTHS: UP TO £10,399 PER YEAR
CONFIDENCE PAYING FOR COMMS IN NEXT THREE MONTHS: £10,400 TO £15,599 PER YEAR
CONFIDENCE PAYING FOR COMMS IN NEXT THREE MONTHS: £15,600 TO £25,999 PER YEAR
CONFIDENCE PAYING FOR COMMS IN NEXT THREE MONTHS: £26,000 TO £36,399 PER YEAR
CONFIDENCE PAYING FOR COMMS IN NEXT THREE MONTHS: £36,400 TO £51,999 PER YEAR
CONFIDENCE PAYING FOR COMMS IN NEXT THREE MONTHS: £52,000 AND ABOVE PER YEAR
CONFIDENCE PAYING FOR COMMS IN NEXT THREE MONTHS: IMPROVED
CONFIDENCE PAYING FOR COMMS IN NEXT THREE MONTHS: STAYED THE SAME
CONFIDENCE PAYING FOR COMMS IN NEXT THREE MONTHS: WORSENED
CONFIDENCE PAYING FOR COMMS IN NEXT THREE MONTHS: RECEIVES AT LEAST ONE FORM OF BENEFIT
CONFIDENCE PAYING FOR COMMS IN NEXT THREE MONTHS: NONE
SOCIAL GRADE: AB
SOCIAL GRADE: C1
SOCIAL GRADE: C2
SOCIAL GRADE: DE
SOCIAL GRADE: DM OR OWN MOBILE
SOCIAL GRADE: USED SAVINGS
SOCIAL GRADE: USED CREDIT CARD
SOCIAL GRADE: USED PAY BREAK
SOCIAL GRADE: USED OVER DRAFT
SOCIAL GRADE: USED LOAN
SOCIAL GRADE: USED REPAY
SOCIAL GRADE: USED COMPANY CHANGED
SOCIAL GRADE: USED CANCELLED DD
SOCIAL GRADE: USED MONTHLY TO ANNUAL
SOCIAL GRADE: USED OTHER
SOCIAL GRADE: USED DK
SOCIAL GRADE: USED REFUSED
SOCIAL GRADE: WITHOUT UC EARNINGS
SOCIAL GRADE: WITH OR WITHOUT UC EARNINGS
SOCIAL GRADE: WHITE
SOCIAL GRADE: MIXED
SOCIAL GRADE: ASIAN
SOCIAL GRADE: BLACK
SOCIAL GRADE: OTHER
SOCIAL GRADE: OWN A SMARTPHONE
SOCIAL GRADE: MOBILE INTERNET ONLY
GENDER
AGE
GOVERNMENT OFFICE REGION
SOCIAL GRADE
WORKING STATUS
NUMBER OF CHILDREN IN HOUSEHOLD
CHILD/CHILDREN IN HOUSEHOLD
NUMBER IN HOUSEHOLD
AREA
ETHNIC ORIGIN
MOSAIC M6 GROUP
MOSAIC M6 TYPE
MOSAIC M7 GROUP
MOSAIC M7 TYPE
MOBLAND - Whether interviewing on a mobile or not
AGECHILD - Age of children in household: 1 year or younger
AGECHILD - Age of children in household: 2 years
AGECHILD - Age of children in household: 3 years
AGECHILD - Age of children in household: 4 years
AGECHILD - Age of children in household: 5 years
AGECHILD - Age of children in household: 6 years
AGECHILD - Age of children in household: 7 years
AGECHILD - Age of children in household: 8 years
AGECHILD - Age of children in household: 9 years
AGECHILD - Age of children in household: 10 years
AGECHILD - Age of children in household: 11 years
AGECHILD - Age of children in household: 12 years
AGECHILD - Age of children in household: 13 years
AGECHILD - Age of children in household: 14 years
AGECHILD - Age of children in household: 15 years
AGECHILD - Age of children in household: 16 years
AGECHILD - Age of children in household: 17 years
AGECHILD - Age of children in household: Refused
serial
week
weights