Respondent Id
A smart\connected TV set that is connected to the internet (a TV set that is connected directly : Q.1 Does your household have ...
Any Other TV : Q.1 Does your household have ...
Any Games console or handheld games player (NOT home computer) (e.g. Wii, PS3, Xbox 360, : Q.1 Does your household have ...
Personal Computer \ Desktop PC (PC, Mac or other type of home computer) : Q.1 Does your household have ...
Laptop (including netbooks) : Q.1 Does your household have ...
A tablet (e.g. an iPad, Samsung Galaxy Tab or Amazon Kindle Fire) : Q.1 Does your household have ...
Smart phone (e.g. iPhone, Blackberry, Android, Windows) : Q.1 Does your household have ...
Any other mobile phone : Q.1 Does your household have ...
Telephone (landline, i.e. NOT a mobile phone) : Q.1 Does your household have ...
None of these : Q.1 Does your household have ...
Don't know : Q.1 Does your household have ...
Emails : In the last 3 months, have you used the internet for...
Information - interests (e.g. news, sport, petitions) : In the last 3 months, have you used the internet for...
Information on products : In the last 3 months, have you used the internet for...
Online grocery shopping : In the last 3 months, have you used the internet for...
Other online shopping (not groceries) : In the last 3 months, have you used the internet for...
Online banking\finances : In the last 3 months, have you used the internet for...
Job searching : In the last 3 months, have you used the internet for...
Playing games online : In the last 3 months, have you used the internet for...
Online gaming for money : In the last 3 months, have you used the internet for...
Downloading\streaming music\podcasts : In the last 3 months, have you used the internet for...
Downloading\streaming movies\TV\short videos or clips : In the last 3 months, have you used the internet for...
Online dating : In the last 3 months, have you used the internet for...
Making voice or video calls over the internet (using a VOIP service such as Skype or Facetime) : In the last 3 months, have you used the internet for...
Social networking\blogs\Vlogs : In the last 3 months, have you used the internet for...
To apply for some type of benefit (e.g. Universal Credit, housing, health, employment etc.) : In the last 3 months, have you used the internet for...
To access public services provided by the Government or council (e.g. doctor or hospital : In the last 3 months, have you used the internet for...
Using an online message service (e.g. WhatsApp, Facebook messenger, iMessage) : In the last 3 months, have you used the internet for...
Other : In the last 3 months, have you used the internet for...
None of these : In the last 3 months, have you used the internet for...
Don't know : In the last 3 months, have you used the internet for...
Hearing Poor hearing, or are deaf : Q.3 Which of these, if any, limit your daily activities or the work you can do?
Eyesight Poor vision, colour blindness, partial sight, or are blind : Q.3 Which of these, if any, limit your daily activities or the work you can do?
Mobility Cannot walk at all\use a wheelchair or mobility scooter etc., or cannot walk very : Q.3 Which of these, if any, limit your daily activities or the work you can do?
Dexterity Limited ability to reach\ difficulty opening things with your hands\ difficulty : Q.3 Which of these, if any, limit your daily activities or the work you can do?
Breathing Breathlessness or chest pains : Q.3 Which of these, if any, limit your daily activities or the work you can do?
Mental abilities Such as learning, understanding, concentration, memory, communicating, : Q.3 Which of these, if any, limit your daily activities or the work you can do?
Social behaviour Conditions associated with the such as autism, attention deficit disorder, : Q.3 Which of these, if any, limit your daily activities or the work you can do?
Your mental health Such as Anxiety, depression, or trauma-related conditions : Q.3 Which of these, if any, limit your daily activities or the work you can do?
Other illnesses\ conditions which impact or limit your daily activities or the work you can do : Q.3 Which of these, if any, limit your daily activities or the work you can do?
Nothing - no impairments or conditions impact or limit your daily activities or the work you do : Q.3 Which of these, if any, limit your daily activities or the work you can do?
Prefer not to say : Q.3 Which of these, if any, limit your daily activities or the work you can do?
Don't know : Q.3 Which of these, if any, limit your daily activities or the work you can do?
Television : Q.4 Can I just check - You mentioned you have the following services\devices in the household. Which, if any, of the following do you personally use?
Smart TV : Q.4 Can I just check - You mentioned you have the following services\devices in the household. Which, if any, of the following do you personally use?
Landline : Q.4 Can I just check - You mentioned you have the following services\devices in the household. Which, if any, of the following do you personally use?
Mobile phone (not smartphone) : Q.4 Can I just check - You mentioned you have the following services\devices in the household. Which, if any, of the following do you personally use?
Smartphone : Q.4 Can I just check - You mentioned you have the following services\devices in the household. Which, if any, of the following do you personally use?
Personal computer\Desktop PC (PC, MAC or other type of home computer) : Q.4 Can I just check - You mentioned you have the following services\devices in the household. Which, if any, of the following do you personally use?
Laptop : Q.4 Can I just check - You mentioned you have the following services\devices in the household. Which, if any, of the following do you personally use?
Tablet PC (iPad or similar) : Q.4 Can I just check - You mentioned you have the following services\devices in the household. Which, if any, of the following do you personally use?
Games console or handheld games player : Q.4 Can I just check - You mentioned you have the following services\devices in the household. Which, if any, of the following do you personally use?
None of these : Q.4 Can I just check - You mentioned you have the following services\devices in the household. Which, if any, of the following do you personally use?
Don't know : Q.4 Can I just check - You mentioned you have the following services\devices in the household. Which, if any, of the following do you personally use?
Television : Q.5 You mentioned an illness or condition that limits your daily activities or the work you can do. Does this prevent you from using any of the following services or devices?
Smart TV : Q.5 You mentioned an illness or condition that limits your daily activities or the work you can do. Does this prevent you from using any of the following services or devices?
Landline : Q.5 You mentioned an illness or condition that limits your daily activities or the work you can do. Does this prevent you from using any of the following services or devices?
Mobile phone (not smartphone) : Q.5 You mentioned an illness or condition that limits your daily activities or the work you can do. Does this prevent you from using any of the following services or devices?
Smartphone : Q.5 You mentioned an illness or condition that limits your daily activities or the work you can do. Does this prevent you from using any of the following services or devices?
Personal computer\Desktop PC (PC, MAC or other type of home computer) : Q.5 You mentioned an illness or condition that limits your daily activities or the work you can do. Does this prevent you from using any of the following services or devices?
Laptop : Q.5 You mentioned an illness or condition that limits your daily activities or the work you can do. Does this prevent you from using any of the following services or devices?
Tablet PC (iPad or similar) : Q.5 You mentioned an illness or condition that limits your daily activities or the work you can do. Does this prevent you from using any of the following services or devices?
Games console : Q.5 You mentioned an illness or condition that limits your daily activities or the work you can do. Does this prevent you from using any of the following services or devices?
Internet : Q.5 You mentioned an illness or condition that limits your daily activities or the work you can do. Does this prevent you from using any of the following services or devices?
None of these : Q.5 You mentioned an illness or condition that limits your daily activities or the work you can do. Does this prevent you from using any of the following services or devices?
Don't know : Q.5 You mentioned an illness or condition that limits your daily activities or the work you can do. Does this prevent you from using any of the following services or devices?
Television : Q.6 You mentioned an illness or condition that limits your daily activities or the work you can do. Does this limit your use of any of the following services or devices?
Smart TV : Q.6 You mentioned an illness or condition that limits your daily activities or the work you can do. Does this limit your use of any of the following services or devices?
Landline : Q.6 You mentioned an illness or condition that limits your daily activities or the work you can do. Does this limit your use of any of the following services or devices?
Mobile phone (not smartphone) : Q.6 You mentioned an illness or condition that limits your daily activities or the work you can do. Does this limit your use of any of the following services or devices?
Smartphone : Q.6 You mentioned an illness or condition that limits your daily activities or the work you can do. Does this limit your use of any of the following services or devices?
Personal computer\Desktop PC (PC, MAC or other type of home computer) : Q.6 You mentioned an illness or condition that limits your daily activities or the work you can do. Does this limit your use of any of the following services or devices?
Laptop : Q.6 You mentioned an illness or condition that limits your daily activities or the work you can do. Does this limit your use of any of the following services or devices?
Tablet PC (iPad or similar) : Q.6 You mentioned an illness or condition that limits your daily activities or the work you can do. Does this limit your use of any of the following services or devices?
Games console or handheld games player : Q.6 You mentioned an illness or condition that limits your daily activities or the work you can do. Does this limit your use of any of the following services or devices?
Internet : Q.6 You mentioned an illness or condition that limits your daily activities or the work you can do. Does this limit your use of any of the following services or devices?
None of these : Q.6 You mentioned an illness or condition that limits your daily activities or the work you can do. Does this limit your use of any of the following services or devices?
Don't know : Q.6 You mentioned an illness or condition that limits your daily activities or the work you can do. Does this limit your use of any of the following services or devices?
Q.7 In your household, are you primarily or jointly responsible for decisions for your fixed broadband service
Q.10_01 Speaking to your current provider about new deals - Thinking about fixed broadband, how confident are you with each of the following statements?
Q.10_02 Comparing the costs of the various deals available - Thinking about fixed broadband, how confident are you with each of the following statements?
Q.10_03 Understanding the language and terminology used by providers - Thinking about fixed broadband, how confident are you with each of the following statements?
Q.11 Which one of these bands describes your total household income before tax or any other deductions are made? Please include any benefits or credits that you or
Got married : Q.12 People sometimes have to deal with events which can impact their ability to carry out daily activities. Which, if any, of the following events have you experienced
Moved house\ made major home improvements : Q.12 People sometimes have to deal with events which can impact their ability to carry out daily activities. Which, if any, of the following events have you experienced
New baby\child : Q.12 People sometimes have to deal with events which can impact their ability to carry out daily activities. Which, if any, of the following events have you experienced
Lost job \ had unplanned reduction in working hours : Q.12 People sometimes have to deal with events which can impact their ability to carry out daily activities. Which, if any, of the following events have you experienced
Made bankrupt\entered into an individual voluntary agreement (IVA) : Q.12 People sometimes have to deal with events which can impact their ability to carry out daily activities. Which, if any, of the following events have you experienced
Had relationship breakdown\ separation \ divorce : Q.12 People sometimes have to deal with events which can impact their ability to carry out daily activities. Which, if any, of the following events have you experienced
Experienced a serious accident or illness - either yourself of close family member : Q.12 People sometimes have to deal with events which can impact their ability to carry out daily activities. Which, if any, of the following events have you experienced
Experienced the death of a close family member : Q.12 People sometimes have to deal with events which can impact their ability to carry out daily activities. Which, if any, of the following events have you experienced
Became the main carer for a close family member : Q.12 People sometimes have to deal with events which can impact their ability to carry out daily activities. Which, if any, of the following events have you experienced
Experienced serious damage to home\property e.g. fire\flood : Q.12 People sometimes have to deal with events which can impact their ability to carry out daily activities. Which, if any, of the following events have you experienced
Was a victim of crime e.g. burglary : Q.12 People sometimes have to deal with events which can impact their ability to carry out daily activities. Which, if any, of the following events have you experienced
Involved in a legal dispute : Q.12 People sometimes have to deal with events which can impact their ability to carry out daily activities. Which, if any, of the following events have you experienced
None of these : Q.12 People sometimes have to deal with events which can impact their ability to carry out daily activities. Which, if any, of the following events have you experienced
Prefer not to say : Q.12 People sometimes have to deal with events which can impact their ability to carry out daily activities. Which, if any, of the following events have you experienced
GENDER
cage2
AB : SOCIAL GRADE
C1 : SOCIAL GRADE
C2 : SOCIAL GRADE
DE : SOCIAL GRADE
ABC1 : SOCIAL GRADE
C2DE : SOCIAL GRADE
MARITAL STATUS
WORKING STATUS
CHILDREN
ADULTS IN HOUSEHOLD
HOUSEHOLD SIZE
Internet access at home : INTERNET ACCESS
Internet access at work (through workplace network connection) : INTERNET ACCESS
Internet access via a mobile phone\ tablet using a mobile network (e.g. 3G \ 4G access) : INTERNET ACCESS
Internet access on publicly accessible computers (e.g. internet caf�, library) : INTERNET ACCESS
Other type of internet access : INTERNET ACCESS
None of these \ Don't access the internet : INTERNET ACCESS
INTERNET ACCESS
Sky - Digital Satellite TV for a monthly subscription : TV PLATFORM
Satellite TV from someone other than Sky : TV PLATFORM
Free-Sat - Digital Satellite TV WITHOUT a monthly subscription : TV PLATFORM
Virgin Media through cable : TV PLATFORM
Freeview through a TV aerial and set-top box : TV PLATFORM
TV set which has Freeview channels built in (without a separate set-top box) : TV PLATFORM
YouView set top box : TV PLATFORM
BT Vision : TV PLATFORM
Talk Talk TV : TV PLATFORM
Other : TV PLATFORM
NO TV : TV PLATFORM
Don't know : TV PLATFORM
TV PLATFORM
PRINCIPAL SHOPPER
CHIEF INCOME EARNER
TENURE
COUNTRY
GOVERNMENT REGIONS
ETHNIC ORIGIN
WAVE
Exact age
Number in household
Weight
Financial vulnerability
Don't have HH access to connected devices
Those aged 70+
Those who have limitations and/or impairments
Don't use the internet or have home internet access (including a smartphone)
Don't have home internet access (including a smartphone) but use it elsewhere
Those living alone
Those aged 70+ and Most Financially vulnerable, no limitations/impairments and are living alone
Those aged 70+ and have limitations/impairments, not MFV or living alone
Those aged 70+ and living alone, not MFV or limitations/impairments
Those aged 70+ and have limitations/impairments and live alone, not MFV or living alone
Those aged 70+ and Most Financially vulnerable and have limitations/impairments and living alone
Most Financially vulnerable and have limitations/impairments, not living alone and aged under 70
Most Financially vulnerable, have limitations/impairments and living alone and aged under 70
Those who have limitations/impairments and living alone, not MFV and aged under 70
Those who are aged 70+ and SEG DE, not limitations/impairments and not living alone
Those who are aged 70+ and SEG DE and limitations/impairments and not living alone
Those who are aged 70+ and SEG DE and living alone, not limitations/impairments
Those who are aged 70+ and SEG DE and living alone and limitations/impairments
Those who are SEG DE and have limitations/impairments, not living alone and aged under 70
Those who are SEG DE and are living alone, not limitations/impairments and aged under 70
Those who are SEG DE and are living alone and limitations/impairments and aged under 70
Those aged 70+ and Most Financially vulnerable and limitations/impairments and not living alone
Those aged 70+ and Most Financially vulnerable and living alone and not limitations/impairments
Aged 70+, not SEG DE, not living alone, not limitations/impairments
Living alone, aged under 70, not SEG DE and not limitations/impairments
Limitations/impairments, aged under 70, not SEG DE, not living alone
SEG_DE, not limitations/impairments, aged under 70, not living alone
Those with no smartphones