Serial Number
Post Code (first half only)
Q.1 Which, if any, of the following do you currently personally use? - Internet access at home
Q.1 Which, if any, of the following do you currently personally use? - Internet access at work (through workplace network connection)
Q.1 Which, if any, of the following do you currently personally use? - Internet access via a mobile phone\ tablet using a mobile network (e.g.3G \ 4G access)
Q.1 Which, if any, of the following do you currently personally use? - Internet access in public place (e.g.internet cafe', library using a Wi-Fi(wireless) networ
Q.1 Which, if any, of the following do you currently personally use? - Other type of internet access I personally use
Q.2 Which, if any, of the following services and devices do you have in your household? - Landline to make and receive calls
Q.2 Which, if any, of the following services and devices do you have in your household? - Landline - pay line rental only, do not use this to make or receive calls
Q.2 Which, if any, of the following services and devices do you have in your household? - Mobile phone(s)/Smartphone(s)
Q.2 Which, if any, of the following services and devices do you have in your household? - A TV service with additional channels you pay to receive (e.g.Sky, BT TV, Virgin Media,EE TV, Talk-Talk TV, etc.)
Q.2 Which, if any, of the following services and devices do you have in your household? - Any on-demand and streaming TV and video services that you pay to receive (e.g.Netflix, NOW TV, or Amazon Prime Video, etc.)
Q.2 Which, if any, of the following services and devices do you have in your household? - Fixed broadband through a phone line or fibre optic cable - perhaps using a Wi-Fi router
Q.2 Which, if any, of the following services and devices do you have in your household? - Mobile Broadband - broadband from a mobile operator's network (e.g.3G/4G/LTE) - connecting via a USB stick or dongle or router,<br/>or built in connectivity in a lap
Q.2 Which, if any, of the following services and devices do you have in your household? - NET: Landline
Q.2 Which, if any, of the following services and devices do you have in your household? - NET: Mobile Internet
Q.2 Which, if any, of the following services and devices do you have in your household? - NET: Mobile internet only
Q.2 Which, if any, of the following services and devices do you have in your household? - Don't know
Q.3 Thinking about the internet connection in your household. Are you responsible, either solely or jointly, for deciding which broadband service to pay for and providers to use?
Q.4 Do you personally use either of the following as your main mobile phone? Please think about your personal mobile phone and not a work phone.
Q.5 Still thinking about your personal mobile phone you use most often, which of the following best describes the mobile package you currently have?
Q.6 Which provider do you use for your Landline phone or pay for line rental? Note: If you use more than one provider for your landline service please say which is the MAIN
Q.7 Which provider do you use for your Mobile Phone service? If you personally use a mobile phone then please answer about that mobile phone.
Q.8 Which provider do you use for your Fixed Broadband service? Note: If you use more than one provider for your broadband service please say which is the MAIN one you
Q.9 Which provider do you use for your TV service?
Q.6/8/9 - Summary table for bundling
Q.10 Which, if any, of the following services do you receive from the same provider?
Q.11 Do you or anyone in your household have any conditions that impact or limit their use of communication services? These can include, but are not restricted to,
Q.12 What is your current total household income from all sources before tax, or any other deductions are made? Please include any benefits or credits that you
Q.13 Could you please tell us whether you or anyone in your household currently receives any of the following benefits? - Income Support
Q.13 Could you please tell us whether you or anyone in your household currently receives any of the following benefits? - Income-based Jobseeker's Allowance
Q.13 Could you please tell us whether you or anyone in your household currently receives any of the following benefits? - Pensions Credit (Guaranteed Credit)
Q.13 Could you please tell us whether you or anyone in your household currently receives any of the following benefits? - Pensions Credit (no Guaranteed Credit)
Q.13 Could you please tell us whether you or anyone in your household currently receives any of the following benefits? - Income-based Employment and Support Allowance (ESA)
Q.13 Could you please tell us whether you or anyone in your household currently receives any of the following benefits? - Universal Credit (and household has other earnings)
Q.13 Could you please tell us whether you or anyone in your household currently receives any of the following benefits? - Universal Credit (and household has no other earnings)
Q.13 Could you please tell us whether you or anyone in your household currently receives any of the following benefits? - Personal Independence Payment (PIP)
Q.13 Could you please tell us whether you or anyone in your household currently receives any of the following benefits? - Carer's allowance
Q.13 Could you please tell us whether you or anyone in your household currently receives any of the following benefits? - Other
Q.13 Could you please tell us whether you or anyone in your household currently receives any of the following benefits? - NET: Any benefits
Q.13 Could you please tell us whether you or anyone in your household currently receives any of the following benefits? - NET: Eligible benefits
Q.13 Could you please tell us whether you or anyone in your household currently receives any of the following benefits? - None of these
Q.14 Have you heard of cheaper home broadband services for people who receive government benefits before today?
Q.15 Which of the following cheaper home broadband services for people who receive government benefits have you heard of? - BT Home Essentials
Q.15 Which of the following cheaper home broadband services for people who receive government benefits have you heard of? - Community Fibre Essential 10Mbps
Q.15 Which of the following cheaper home broadband services for people who receive government benefits have you heard of? - Hyperoptic Fair Fibre
Q.15 Which of the following cheaper home broadband services for people who receive government benefits have you heard of? - KCom Full Fibre Flex
Q.15 Which of the following cheaper home broadband services for people who receive government benefits have you heard of? - Virgin Media Essentials broadband
Q.15 Which of the following cheaper home broadband services for people who receive government benefits have you heard of? - Not heard of any of these services
Q.15 Which of the following cheaper home broadband services for people who receive government benefits have you heard of? - Don't know
Q.16a Where heard about cheaper home bb services.
Q.16b Currently using social tariff. - BT Home Essentials
Q.16b Currently using social tariff. - Community Fibre Essential 10Mbps
Q.16b Currently using social tariff. - Hyperoptic Fair Fibre
Q.16b Currently using social tariff. - KCom Full Fibre Flex
Q.16b Currently using social tariff. - Virgin Media Essentials broadband
Q.16b Currently using social tariff. - NET: Using social tariff
Q.16b Currently using social tariff. - I don't use any of these services
Q.17 Have you heard of these types of payment support options from home broadband and mobile phone providers before today? - Yes - broadband
Q.17 Have you heard of these types of payment support options from home broadband and mobile phone providers before today? - Yes - mobile
Q.17 Have you heard of these types of payment support options from home broadband and mobile phone providers before today? - No - neither
Q.17 Have you heard of these types of payment support options from home broadband and mobile phone providers before today? - Don't know
Q.18 Which of the following payment support options from home broadband and mobile phone providers have you heard of? - Allowing you to delay your payments or take a payment holiday
Q.18 Which of the following payment support options from home broadband and mobile phone providers have you heard of? - Setting up a payment plan for you to repay a debt
Q.18 Which of the following payment support options from home broadband and mobile phone providers have you heard of? - Changing your bill date
Q.18 Which of the following payment support options from home broadband and mobile phone providers have you heard of? - Moving you to a cheaper tariff
Q.18 Which of the following payment support options from home broadband and mobile phone providers have you heard of? - Telling you which organisations can offer you free debt advice, for example debt advice charities
Q.18 Which of the following payment support options from home broadband and mobile phone providers have you heard of? - NET: Heard of any payment support options
Q.18 Which of the following payment support options from home broadband and mobile phone providers have you heard of? - Not heard of any of these options
Q.19 Has your household ever used any of these payment support options from home broadband and mobile phone providers? - Allowing you to delay your payments or take a payment holiday
Q.19 Has your household ever used any of these payment support options from home broadband and mobile phone providers? - Setting up a payment plan for you to repay a debt
Q.19 Has your household ever used any of these payment support options from home broadband and mobile phone providers? - Changing your bill date
Q.19 Has your household ever used any of these payment support options from home broadband and mobile phone providers? - Moving you to a cheaper tariff
Q.19 Has your household ever used any of these payment support options from home broadband and mobile phone providers? - Telling you which organisations can offer you free debt advice, for example debt advice charities
Q.19 Has your household ever used any of these payment support options from home broadband and mobile phone providers? - NET: Used any payment support options
Q.19 Has your household ever used any of these payment support options from home broadband and mobile phone providers? - Not used any of these options
Q.20 Agreed to take part to in-depth interview:
Gender
Age
Social Grade
GO Region
Including yourself how many people in total live in your household?
To which of the following ethnic groups do you consider you belong?
To which of the following religious groups do you consider yourself to be a member of?
Do you have a longstanding physical or mental condition or disability? - Yes - mental condition
Do you have a longstanding physical or mental condition or disability? - Yes - physical condition
Do you have a longstanding physical or mental condition or disability? - Yes - disability
Do you have a longstanding physical or mental condition or disability? - Yes - other
Do you have a longstanding physical or mental condition or disability? - No
Do you have a longstanding physical or mental condition or disability? - Refused
Have you taken a foreign holiday in the last 3 years?
Opinion Influencer
Tenure
What is the highest educational level that you have achieved to date?
Are you personally responsible for selecting half or more of the items to be bought from supermarkets and food shops?
How many cars are there in your household?
Which of the following best describes where you live?
Do you work in any of the following occupations?
Do you have any children aged 18 or under? If so, how old are they? - No children aged 18 or under
Do you have any children aged 18 or under? If so, how old are they? - Yes - children aged under 5 years old
Do you have any children aged 18 or under? If so, how old are they? - Yes - children aged 5 to 10 years old
Do you have any children aged 18 or under? If so, how old are they? - Yes - children aged 11 to 15 years old
Do you have any children aged 18 or under? If so, how old are they? - Yes - children aged 16 to 18 years old
Do you have any children aged 18 or under? If so, how old are they? - Refused
Which of the following ITV regions do you live in?
Marital Status
Which of the following cities do you live in, or nearest to?
What is the combined annual income of your household, prior to tax being deducted?
Which of the following options best describes how you think of yourself?