Q.1 Which, if any, of the following do you currently personally use? - Internet access at home
0 = No
1 = Yes

Q.3 Thinking about the internet connection in your household. Are you responsible, either solely or jointly, for deciding which broadband service to pay for and providers to use?
1 = Yes - solely
2 = Yes - jointly
3 = No
4 = Don't know

Q.4 Do you personally use either of the following as your main mobile phone? Please think about your personal mobile phone and not a work phone.
1 = Smartphone: a phone with internet access, access to emails, apps etc. (e.g. Apple iPhone, Samsung Galaxy, etc.
2 = Standard mobile phone : a basic mobile phone without internet access, often with just a numeric keypad and a snmall scre
3 = I don't use a mobile phone for personal use

Q.5 Still thinking about your personal mobile phone you use most often, which of the following best describes the mobile package you currently have?
1 = A Pay as you go/Pre-pay package
2 = A monthly contract/post-pay which includes the phone
3 = A monthly contract/post-pay which doesn't include the phone(SIM only)
4 = Other
5 = Don't know

Q.6 Which provider do you use for your Landline phone or pay for line rental? Note: If you use more than one provider for your landline service please say which is the MAIN
1 = BT
2 = EE
3 = Shell Energy
4 = GiffGaff
5 = John Lewis
6 = KCOM
7 = NOW / NOW Broadband
8 = The Phone Co-op
9 = Plusnet
10 = POP Telecom
11 = Post Office
12 = Sky
13 = SSE
14 = TalkTalk
15 = Utility Warehouse
16 = Virgin Media
17 = Vodafone
18 = Other
19 = Don't know

Q.7 Which provider do you use for your Mobile Phone service? If you personally use a mobile phone then please answer about that mobile phone.
1 = Asda Mobile
2 = BT
3 = EE
4 = GiffGaff
5 = iD Mobile
6 = Lebara
7 = Lycamobile
8 = O2
9 = Plusnet
10 = POP Telecom
11 = Sky
12 = Smarty
13 = TalkTalk
14 = Talkmobile
15 = Tesco Mobile
16 = 3 / Three
17 = Utility Warehouse
18 = Virgin Media
19 = Vodafone
20 = Other

Q.8 Which provider do you use for your Fixed Broadband service? Note: If you use more than one provider for your broadband service please say which is the MAIN one you
1 = BT
2 = Community Fibre
3 = EE
4 = Hyperoptic
5 = Shell Energy
6 = John Lewis
7 = KCOM
8 = NOW / NOW Broadband
9 = The Phone Co-op
10 = Plusnet
11 = POP Telecom
12 = Post Office
13 = Sky
14 = SSE
15 = TalkTalk
16 = Utility Warehouse
17 = Virgin Media
18 = Vodafone
19 = Other

Q.9 Which provider do you use for your TV service?
1 = BT
2 = EE
3 = Freeview
4 = Freesat
5 = NOW / NOW Broadband
6 = Plusnet
7 = Sky
8 = TalkTalk
9 = Virgin Media
10 = Other

Q.6/8/9 - Summary table for bundling
1 = Use same provider for landline and fixed broadband (but not PTV or don't have PTV)
2 = Use same provider for landline and ptv (but not broadband or don't have broadband)
3 = Use same provider for broadband and ptv (but not landline or don't have landline)
4 = Use same provider for landline, broadband and ptv
5 = None of the above

Q.10 Which, if any, of the following services do you receive from the same provider?
1 = Landline and Fixed broadband
2 = Landline and Pay TV
3 = Fixed broadband and Pay TV
4 = Landline, fixed broadband and Pay TV
5 = None of these
6 = Don't know

Q.11 Do you or anyone in your household have any conditions that impact or limit their use of communication services? These can include, but are not restricted to,
1 = Yes
2 = No
3 = Don't know
4 = Prefer not to say

Q.12 What is your current total household income from all sources before tax, or any other deductions are made? Please include any benefits or credits that you
1 = Up to 199 per week / Up to 10,399 per year
2 = 200 to 299 per week / 10,400 to 15,599 per year
3 = 300 to 499 per week / 15,600 to 25,999 per year
4 = 500 to 699 per week / 26,000 to 36,399 per year
5 = 700 to 999 per week / 36,400 to 51,999 per year
6 = 1,000 to 1,499 per week / 52,00 to 77,999
7 = 1,500 and above per week / 78,000 and above per year
8 = Don't know
9 = Prefer not to say

Q.14 Have you heard of cheaper home broadband services for people who receive government benefits before today?
1 = Yes
2 = No
3 = Dont know

Q.16a Where heard about cheaper home bb services.
1 = Friends/family
2 = Citizens advice
3 = Communications provider
4 = Debt advice charity
5 = Department for Work and Pensions (DWP)
6 = Job Centre
7 = Centre for Health and Disability
8 = Newspapers
9 = Television
10 = Social media
11 = General online search
12 = Ofcom website
13 = Other

Q.20 Agreed to take part to in-depth interview:
1 = Yes, happy to take part and provide my details
2 = No, do not want to take part

Gender
1 = Male
2 = Female
3 = Other
4 = Prefer not to say

1 = 16-17
2 = 18-24
3 = 25-34
4 = 35-44
5 = 45-54
6 = 55-64
7 = 65-74
8 = 75+
9 = Refused

Social Grade
1 = A
2 = B
3 = C1
4 = C2
5 = D
6 = E
7 = Refused

GO Region
1 = Scotland
2 = North East
3 = North West
4 = Yorkshire & Humberside
5 = West Midlands
6 = East Midlands
7 = Wales
8 = Eastern
9 = London
10 = South East
11 = South West
12 = Northern Ireland
13 = Refused

Including yourself how many people in total live in your household?
1 = 1
2 = 2
3 = 3
4 = 4
5 = 5
6 = 6
7 = 7
8 = 8
9 = 9
10 = 10
11 = 11
12 = 12
13 = 13
14 = 14
15 = 15
16 = 16
17 = 17
18 = 18
19 = 19
20 = 20
21 = 21+
22 = Don't know

To which of the following ethnic groups do you consider you belong?
1 = White
2 = Mixed
3 = Asian
4 = Black
5 = Chinese
6 = Other ethnic group
7 = Refused

To which of the following religious groups do you consider yourself to be a member of?
1 = Christian
2 = Muslim
3 = Hindu
4 = Jewish
5 = Sikh
6 = Buddhist
7 = Other
8 = None
9 = Refused

Have you taken a foreign holiday in the last 3 years?
1 = Yes
2 = No
3 = Refused

Opinion Influencer
1 = Yes
2 = No

Tenure
1 = Owned outright - without mortgage
2 = Owned with a mortgage or loan
3 = Rented from the council
4 = Rented from a housing association
5 = Rented from someone else
6 = Rent free
7 = Refused

What is the highest educational level that you have achieved to date?
1 = No formal education
2 = Primary
3 = Secondary school, high school, 6th form/ college, GCSE's, A-Levels, BTEC, NVQ levels 1 to 3, etc.
4 = University degree or equivalent professional qualification, NVQ level 4, etc.
5 = Higher university degree, doctorate, MBA, NVQ level 5, etc.
6 = Still in full time education
7 = Don't know
8 = Refused

Are you personally responsible for selecting half or more of the items to be bought from supermarkets and food shops?
1 = Yes - responsible for half or more of the items bought
2 = No - not responsible for most of the items bought
3 = Refused

How many cars are there in your household?
1 = No cars in the household
2 = 1
3 = 2
4 = 3+
5 = Refused

Which of the following best describes where you live?
1 = Urban - Population over 10,000
2 = Town and Fringe
3 = Village
4 = Hamlet & Isolated Dwelling
5 = Refused

Do you work in any of the following occupations?
1 = A nationalised industry/state corporation
2 = Central government or civil service (including Courts service and Bank of England)
3 = Local government or council (including fire services, police and local authority controlled schools/colleges)
4 = A university, or other grant funded establishment (include opted-out schools)
5 = A health authority or NHS Trust
6 = The armed forces
7 = Other public sector occupation (Please specify as much detail as possible)
8 = A charity, voluntary organisation or trust
9 = Self-employed (Private sector)
10 = None of the above/ I work in the Private sector
11 = Refused

Which of the following ITV regions do you live in?
1 = Anglia
2 = Border
3 = Central
4 = Granada
5 = London
6 = Meridian
7 = STV
8 = Tyne Tees
9 = Wales
10 = West
11 = Westcountry
12 = Yorkshire
13 = UTV
14 = Refused

Marital Status
1 = Single
2 = Married
3 = Civil Partnership
4 = Co Habiting
5 = Widowed
6 = Separated
7 = Divorced
8 = Refused

Which of the following cities do you live in, or nearest to?
1 = Glasgow
2 = Edinburgh
3 = Newcastle
4 = Leeds
5 = Hull
6 = Sheffield
7 = Manchester
8 = Liverpool
9 = Nottingham
10 = Birmingham
11 = Norwich
12 = Milton Keynes
13 = Brighton
14 = Oxford
15 = London
16 = Southampton
17 = Bristol
18 = Plymouth
19 = Cardiff
20 = Belfast
21 = Chelmsford
22 = Preston
23 = Dundee
24 = Stoke-on-Trent
25 = Swansea
26 = None of these

What is the combined annual income of your household, prior to tax being deducted?
1 = Up to 7,000
2 = 7,001 to 14,000
3 = 14,001 to 21,000
4 = 21,001 to 28,000
5 = 28,001 to 34,000
6 = 34,001 to 41,000
7 = 41,001 to 48,000
8 = 48,001 to 55,000
9 = 55,001 to 62,000
10 = 62,001 to 69,000
11 = 69,001 to 76,000
12 = 76,001 to 83,000
13 = 83,001 or more
14 = Prefer not to answer
15 = Don't know

Which of the following options best describes how you think of yourself?
1 = Heterosexual/ straight
2 = Lesbian/ gay woman
3 = Gay man
4 = Bisexual
5 = Prefer to self-describe
6 = Prefer not to say